Pandora Jewelry — Local services in Harrisburg

Whoever manages this store needs the revisit the process for assisting customers. Why is there a line forming out in the mall for this store? You have multiple employees in the store yet there is only one clerk/salesperson per every one customer allowed in the store. What if someone just wants to browse your merchandise or exchange/return and item? You make them stand in this long a$$ line, seriously? If the concern is theft then 1) restructure/reorganize how you display your merchandise 2) hire onsite security. You don’t even have people walking outside consistently to check on the customers in line. This is a ridiculous process for this relatively inexpensive (compared to Kay, Reeds, Helberg etc.) jewelry. I would understand if you all had high end diamonds… which the stores in concord mills that sell way more expensive jewelry isn’t even this strict. This is by far the worse retail sales customer service experience I have had in a while. DO...

I had such a great experience at Pandora Concord Mills thanks to Cierra! Even though I came in about 30 minutes before closing, she never made me feel rushed. Instead, she listened to all of my concerns, took the time to help me and even made me laugh along the way. Her positive energy and genuine care really stood out. It’s rare to find someone who can balance professionalism with such a warm personality, but Cierra did just that. She turned what could’ve been a stressful, last-minute visit into an enjoyable experience. Thank you, Cierra, for putting me first and making my shopping trip so memorable! Please stop by her location at concord Mills because she will provide everything you need in one visit...

My husband went to the Midland, NC store to inquire about purchasing a ring for our upcoming vow renewal ceremony and received subpar service. A tray of “50% off” jewelry was abruptly put on the counter instead of the salesperson inquiring what he was looking to buy. When told that he needed a size 8 ring, the salesperson yelled out “we have size 7 1/2 and 9.” When the salesperson was asked if the jewelry was made with real diamonds, the lady took offense and told him he should go elsewhere if he wanted real diamonds. He then went to Kay Jewelers and received amazing service and a beautiful ring with real diamonds. Terrible, terrible service. Absolutely would...