Geek Squad — Local services in Harrisonburg

Worst experience ever !! Will never go back. On the day of service for my son’s laptop I had explain the problem. They ran diagnosis and determine in need s to be shipped in their repair shop in Kentucky . The next day I get a call that I need to go sign some paperwork so I drove back again to sign the paperwork that somehow they didn’t ask me to sign on the first day I had dropped the laptop. 3 -weeks later I get a email to go pick up my laptop. But was told it wasn’t repaired. Apparently they have a deal with Dell not to repair Alienware laptops but no one either knew I had a clue about this policy . So I waisted. 3-Weeks and. 3 drives to the store and I reside 40 minutes from the store just one way.. Not only were they uninformed but they were rude. If they would have been upfront and not wasting my time it would have been great . And when Canceling the order they mistakenly canceled by other laptops security service that I had . And after I called they made me buy a new security system vs Reinstating what they had canceled by mistake. No no apologies no taking responsibility for their mistake other than bad attitude . This is not good customer service . Just a It was just a wasted time . I will never use them for any. Service . A incompetence is not an excuse. Someone needs to take responsibility and take care...

Brought in a laptop stuck on a recovery loop possibly due to a battery issue. He completely ignored my concerns about the battery and went straight into talking about using a recovery to get the data off to a new laptop. First off, the program isn't asking for a recovery key at all. And when I checked my Microsoft account it said the were none. He didn't address my battery concern until I brought it up again. I just couldn't shake the feeling that either he was trying to get rid of me because I was the last appointment of the day, or like he was basically just trying to get me to buy a whole new...

Bought a tv from best buy in 2018 with a warranty, the tv started to mess up scheduled an appointment for a repair parts were order technicians came to repair the tv and ended up making it to where the tv did not work at all. Waited on the phone with geek squad for 3hrs for them to tell me that there are no technicians available to fix my tv and that they could not replace it until they attempted to fix it which they did on the second visit to my home and blew the whole tv out. Worst customer service and training ever i give them a...