Kroger — Local services in Heath

I usually review positive experiences at local businesses, but I'm making an exception to share an unacceptable curbside trip to Krogers on Hebron Rd. in Heath. I've been getting my groceries through curbside since  COVID made it unsafe to do in person shopping. I've been doing it for a few years now. When I went to pick up my groceries yesterday at 4:00, which was the time for my pick up, I called to let them know I was there. Robot said I was checked in. There were 2 other cars there waiting and after 20 minutes I called them to see where my order was ave she said can you come back in 4-6 hours? I only have 3 staff members and one picker. I said no, this was the time I was scheduled for pick uo and I got a message that fair time go pick up.. it's ready. The girl beside me said she'd already been waiting 40 minutes. There were only 3 cars there!! So, I waited and watched people pulling in behind me and both cars beside me got their groceries at the 4 o'clock time. Then I watched them deliver groceriesto the cars who just pulled in!I called again and the woman in charge was rude, confrontinrional and repeated she only has 3 workers and one picker. My order was placed the night before and I had a pick up time... this was becoming a purposeful delay on her part and totally unacceptable.  Clearly, my appointed time meant nothing and this unprofessional employee chose to punish me for calling and basically asking her to do her job! I had 3 lbs of meat and cheese I just bought from Ashery, so I had to leave my car running for an hour trying to keep it cool.  I used an eighth of a tank of gas to boot! I never experienced a disgruntled Kroger employee before,  and 21 street store is always an excellent experience.  They stick to their schedule and have more reliable inventory.  Their staff makes the Heayh staff look like a joke! If you have a choice, I recommend...

I have used Kroger ClickList here many times. There have been several occasions where food I paid for was missing from my order, I was given moldy produce, and/or food was past the expiration date. Most times I have called in to Kroger’s and had the issues resolved...me having to drive 15 minutes back there to get a replacement, or getting my next pick up fee waived, or getting the amount applied to my next order. Well today I picked up an order, and while unpacking my food at home, I noticed they gave me moldy bread, and biscuits that expired in October of 2018. (I buy organic, so these items totaled around $11.) When I called in, I requested that the money be taken off of my order. After speaking with two managers at the store, the resolution was that I needed to bring my products back in so that they can see them, since they can’t seem to get my orders right. Not once was there an apology. Instead, I was treated as though I was a dishonest person trying to get stuff for free. So now I have to drive 30 minutes round trip with two young kids, for their screw up. I spend a lot of money there weekly. To say I’m dissatisfied and outraged by the way I was treated is a huge understatement. I highly recommend you choose another grocery store-there are...

It was a Friday evening about 7:00 and many of the customers were looking for milk, but the case was empty. We could clearly see the milk in the back. We ask an employee who said he wasn't aloud back there but he called a manager for us. Then tells us there is no manager. He said the owner was there but they didn't want to bother her. I found a employee on the floor stocking the cheese, he went back to check but said he couldn't find any 2%. But We could see the 2%. My question is, why wouldn't dairy have filled the milk before going home on a Friday night. Why was there no manager and why can't the Owner be bothered. I went ahead and bought what was in my cart ( I thought about just leaving it and walking out.) I then drove across the street to Walmart, who had lots of milk and well stocked. There I finished my grocery shopping. Kroger had Very Poor customer service! However, I will say the 2 young men at the check out (cashier and bagger) where very nice, and that is why you...