Workout Anytime Heath — Local services in Heath

If I could give this place zero stars I really would. First and for most I was at the Heath Ohio location. I fully understand now why there is a one week free trial Because this workout facility is the most inconvenient workout facility I have ever been to in my whole entire life. If you have a busy schedule I would highly suggest not coming to this workout facility. I actually paid for a full on membership, I was a premium member. You’re supposed to have access to the tanning bed the massage table and the workout facility while there are staffing hours which are supposed to be from the time they open till 8 PM. I don’t get off of work until 7 PM and mind you I live about 15 minutes away from this facility if you were trying to tan I wouldn’t bother coming to this place because the staff they leave before 8 PM when the door clearly says that staffing is supposed to be there until 8 PM so I’m not able to tan at this facility at 7:15 much less 730 when their staffing hours are at 8 PM. I’m also not able to use the massage table more than once. You can use the massage table one time in a 24 hour Time period. Oh and the major kicker to this whole entire thing, work out anytime fitness 24/7 will not cancel your membership!! You have to call a whole entire separate phone number you have to give the customer representative some kind of reference number and then they send you an email for you to cancel your own account. They make it 100% inconvenient for you to cancel your account us as members should not have to go out of our way to cancel our own account the staff members should be able to cancel the membership on their own. I don’t have this problem when I go to planet fitness in Newark Ohio. Planet fitness will let you use their massaging tables as many times as you want in a 24 hour time period. You can use their facility 24 seven no problem because there is a staff Member there at all times. Work out 24/7 fitness currently has a teenager working as a janitor for their facility and they don’t mind her sitting behind the counter where all of our memberships are with all of her other teenage friends after staffing hours. This place is 100% unprofessional when it comes to staffing and when it comes to canceling your membership they do not communicate with you how to cancel your membership when you sign up in person they do not give you information on canceling the membership when you sign up online. And when they do finally send you the email link for you to cancel your own membership it takes an arm and A leg for you to cancel your own membership. I had to go out of my way to get a new bank card from my bank so that way this facility would stop charging my card. If you want something that’s convenient, professional, and communicative I would highly recommend going to planet fitness and not work out 24/7. Oh forgot to mention this last part the gym membership cards for you to access the facility you have to pay for that in addition to getting your membership the card doesn’t just come with your membership like planet fitness does. I had to pay $10 for my access card to get into the facility on top of my premium membership. Planet fitness does not make you pay for a card to access...

I needed a place to workout while I was home on military leave and anytime said they would let me workout there for a 2 weeks price, so that was great! But then I got charged a full month price instead, still no big deal. When I went to cancel my “membership of 2 weeks” because I had to head back to base, I was told I had to write a letter to be able to cancel. So I wrote the letter. A month later I was charge a whole months membership, I called and they told me sorry there isn’t anything they can do about it and it won’t happen again. Whatever I guess. Now it’s 9 months later and they are randomly charging me full memebership and I live on the other side of the country. I called to get my money back because it was an honest mistake. They said they can’t give it back to me and I won’t happen again!!!!!!!! I will never go back to this place again and the rest of my Marine buddies won’t as well. Is it really that hard to give me my money back from a place I only stepped foot in...

The gym is ok for our small town, but in the summer months it is way too hot. We asked about it and they said thermostat is set on 68. Well, it is not working. I used my phone thermometer on my phone and it was over 70 with high humidity in there. I cut my workout early because it was just too darn hot. We overheard several other folks talking about how hot it was in there as well, so it is not just us. Will wait another few days, but Planet Fitness was very cool inside when I inquired today. If I choose to cancel, I certainly hope I dont have to go through the hardship others in the past have.

~in response to your answer, maybe you should get the AC unit serviced. It was only 68 degrees outside at the time, not escalated temperatures. Yet this inside was still too warm to get in a good workout. Planet Fitness has tall tall ceilings and it was very cool inside. As well as Kroger and other places I went in to. I believe you need to get a new AC or at least have...