Verizon — Local services in Heber

Today I set out to upgrade my mother's iPhone that was 5 years old. To be honest, it was not something I was looking forward to for all the reasons any of us avoid such activities; long lines, incompetent help and pay through the nose for a new phone. There isn't a whole lot that the individuals at the store can do about the price of these things so I don't hold that against them. They do however have full control over the other items and our experience could not have been better.

We walked in and from the moment we walked in the door until we left with our new phone, the guys at this location treated us like royalty. Mike, Nate and Christian all worked on separate things at the same time to make our stay as short and efficient as possible. Within minutes, Nate was telling us our options on the new phone we selected based off of our needs and creating the paperwork for transferring the information to the new phone, Christian was placing the screen saver on the new phone as well as helping us with a magnet to add for the mounting device in the car, Mike was providing pricing updates that could save us money and asking me how I would like to handle the credit for the old phone.

We were done within an hour and 10 minutes, I walked out with new accessories at a great price for my trade in and all of my mothers information was transferred to the new device without any problems. I really appreciated the courteous service and outright kindness. The fact that they told us repeatedly that if there is anything we need or have any questions to just come on in and they will take care of us was also very comforting when someone isn't very familiar with smart phones.

While I was waiting they also changed out my cracked screen which wasn't even the phone we were there to deal with. Amazing, they have my business as long as I...

After years, I lost my old flip phone and decided to finally make the move to a smart phone - but had no real idea on where to start, or what my real needs were. Daniel Topham reviewed options with me and listened to the things that were important to me to help me get a phone I am happy with. When I had a few hiccups in getting things going with the new phone - Daniel was extremely responsive - even calling at 9pm (after-hours) once to follow-up with me and make sure everything had been ironed out. In addition, I had had some bad experiences with other Verizon dealers previously and my husband and I were even considering going with another provider. However, after working with Daniel we are extremely pleased with his service and as long as we can keep working with him,...

Being a customer of AT&T for twenty years and having serious service and customer service issues with them I expected differently but, as a contractor working in remote locations throughout the inter mountain west I have personally witnessed that Verizon has superior coverage compared to AT&T. Therefor I had no choice but to improve my reception by switching to Verizon.

I chose to go to the Verizon store in Heber Valley Utah by the Walmart and I was met by Mike Baird, and from Mikes professionalism and knowledge about the wireless business through to customer service and technical support, Verizon has been the best wireless carrier that I have ever had the pleasure to experience bar none. I highly recommend this location! Go...