Mariana's Supermarket — Local services in Henderson

I was excited to see that Mariana's was coming to Henderson. I have been there twice. The first visit was great without any disappointment. My second visit just opened my eyes to deceit and lies. I usually go to Mariana's for their weekly sale on the fruits and vegetables. As I am choosing my produce I am weighing it to make sure that I have the amount that I can afford. Like everyone else I am on a budget and I have to go where the sales are at so that is why I shop here. When I get to the counter to pay I am estimating that I shouldn't have to pay more than $12 and my bill was $22. I began to look over my receipt on the screen before I paid in the self check out lane and I noticed that the produce that I bought was weighed and a completely different weight than what I weighed it at in the produce department. I notified the lady that was working in the self check out lanes and she advised me that the scales are in KILOS!!!! So when you weigh something at any other store the big numbers on the scale are the pounds so that is what everyone is looking at. However at Mariana's the big numbers on the scale are kilos. There is no sign anywhere around the scales that inform the clients of this. The nice lady helping me stated that she gets so many complaints about this because its unfair when you go to pay and its not what you thought you had weighed in the produce department. She called over the manager and she just looked at me and smiled while saying that its under kilos not pounds and totally blew me off. I see it as a way of tricking the clients into thinking that they have an amount that they can afford and when they get to the counter to pay its a lot more than what they chose. At that point what are you going to do??? You can't unbag all the produce at that moment because you are already on your way out. This is the USA, NOBODY cares about kilos here and every grocery store weighs the produce by the pound not kilo. When you go to all the other Hispanic markets like El Super, Marketon, Cardenas and La Bonita they have their scales by the pound like they should. You are lying to your clients and causing confusion and misinformation for them. It's very wrong what you are doing...

I’m very upset with Mariana’s. Sunday 6/29 around 5-6pm, I bought a tres leches cake for my daughter’s birthday. When we opened it that same night around 10pm, the strawberries on top were moldy. It broke my heart to see how sad and disappointed she was on her special day. A birthday cake should never come with spoiled fruit.

This is unacceptable, and Mariana’s needs to do a much better job checking the freshness of their cakes and ingredients. The bakery employee handed us the cake from the cake display and didn’t catch it. The cashier peeled the bakery sticker off the cake lid and didn’t catch it. We failed to see the mold through the plastic lid at the time of purchase.

I went back the following day after work and they refused to issue a refund to my debit card because I didn’t have the receipt. I had the debit card I used for the purchase , proof of purchase on the Chase app and I used my phone number that is tied to their “loyalty /rewards” program. Genny the store supervisor said he can only offer a gift card. I asked him to escalate the request to a store manager. He called Esse Torres that also refused to refund the purchase to the original payment method (debit card). Genny offered me to return the following day to speak with Esse in person. I refused. I wasn’t willing to waste additional time and gas for their negligence.

At the end, I left with a gift card for the amount of the purchase. I didn’t want to waste more time with them. They had already wasted my time twice and ruined my daughter’s birthday.

Genny said he didn’t understand how it happened because bakery employees should be checking dates. The bakery sticker had June 29th. When I went to return the cake, there was another family buying the same cake, I told them to check their cake for mold. Their bakery sticker had July 5th.

Mariana’s failed and didn’t express any sympathy for their employees negligence. My daughter doesn’t get a do over on her birthday. Do better Mariana’s!

I will provide pictures as evidence. Mariana’s is welcome to contact me for...

I am a handicap person. I called to see if they had an electric car and they told me. No. I asked if I could do it online order and they told no That I would have to do Uber eats to pick up my online order. So I drove myself to the store. Cause I needed some items. When I got there. I realized there There is an electric shopping cart. And I noticed that Mariana Employed was doing an online order and I asked him. Do you guys do online orders, and the employee told me. Yes just have to go into our website and we deliver. I said when I called in for the electric car, and the online order The person in the phone told told me No . So I left it at that . I went and has surgery. And I had one of my kids. Go pick up caldo de res, and sopa de pollo. The soup was salt Salty, salty terrible. No corn, no potatoes. It was just thrown in there. To be honest, I would’ve not even made a complain. If I hadn’t just got out of the hospital and for a few weeks. I’m not gonna be able to cook, so I’m trying to make it easy on Myself. So I called and asked for a manager that I had no time for me. He was ring up people talking on top of me, and he said Probably when you call for the electric Card And the online order was because I didn’t speak in Spanish And the people didn’t understand me, and I told him. I’m Floyd, and both. I thought that was a terrible answer . He said he was going to Review the chicken soup, and if it was bad, he was going to pull it out Due to it being so salty. I am not want to complain, but I work very hard for my money, especially right now. With the way. The economy is. I just want decent customer service. The place is clean. We welcome a new Spanish establishment, and Henderson We’ve been missing one, I just want a good customer service. Not even great, but at least good...