CVS — Local services in Highland

This is a review of corporate CVS. I’m only attaching it to this location so they know where they are screwing up. Due to having to shop around every month to find someone with my family member’s ADHD prescription in stock, I can definitively say that CVS has the WORST, most patient unfriendly phone menu in the business. Your phone bots and app cannot answer every question! And then after I navigate that aggressively unhelpful phone menu, we get to the problems with the location itself.

You have your locations so understaffed that the phone wait times are abominable. I spent 20 minutes listening to your terrible hold music today, and last week I spent 10 minutes waiting to talk to someone at your American Fork location.

And finally, the staffing issues make it take forever to actually get a prescription. Last week the American Fork location was so backed up they told me it would take TWO DAYS to get my kid’s prescription filled. Today, I asked the pharmacy to work on my prescription quickly because I needed to leave town. An hour later—2 ½ hours after the prescription was sent—it hadn’t even been started.

CVS is the closest pharmacy to my house, and I usually end up buying several other items while I’m there. But the customer service is so bad that I will be switching most or all of my prescriptions to another company.

Invest in your business, CVS. Hire enough people that they can actually accomplish the job in a reasonable...

My issues with this pharmacy, I now realize, are much deeper than the employees and the service they provide. The employees are for the most part friendly and helpful but, for years I've struggle with the pharmacy department. As a loyal customer, I've watched as their customer service has deteriorated because they are understaffed, mismanaged and treated the same way I am treated by corporate CVS, as nothing more than a profit provider for their benefit. The one time friendliness and convenience has but swallowed up by corporate greed. CVS needs to wake up, in my opinion, not only to the the needs of their customers, but also to their employees. They must realize that they are nothing more than a convenience for their loyal customer base, and as such, CVS must not only maintain their customer service, but increase it, if they want to keep customers like me. I am willing to pay their higher prices because I like to swing by and pick up my meds, and while I'm waiting, pick up other items I might need. I like the size of the store, small and more intimate. As I travel throughout the country, they have a quality of service that I used to be able to count on, and I know I can easily pick up items I might have forgotton. But if they continue to underdeliver, I will be happy to move to another service, of which there are many options, and leave them in the dust, just like they do to me and...

When my son broke his leg skiing, (a 3 way split on the tibia), I arrived with him and his prescription for Percoset from the doctor at 5:50 pm at the Highland, Ut CVS. I was told by the pharmacist that he refused to fill the prescription because they closed at 6, and 10 minutes wasn't enough for him. There was nobody in line, and only 2 cars in the parking lot. He actually told me to leave, and go to a different pharmacy. I did. I went across the street to Ridleys, and arrived there at exactly 6:00 pm--their closing time. They not only filled the prescription for my son, but wished him the best. They were done at 6:04 pm. A few days later, I went back to CVS, and left a message for the manager of the pharmacy to call me. I never heard from him. Today, when I went there, he was on duty. I explained all the above to him. He made a lot of excuses, like, "it takes at least 15 minutes to put in a new person in the system". And..."perhaps the pharmacist on call had another engagement and couldn't stay". I tried to explain to the Pharmacy manager that he was dealing with the public, and that customer service was most important. He didn't get it. I was absolutely unimpressed with him, and don't think he establishes the aura of customer service in...