The Home Depot — Local services in Hilton Head Island

Disappointed in this location. Clearly understaffed, unorganized, and dysfunctional. To be clear, none of the associates were rude or unhelpful, quite the opposite in fact, but the store as a whole was lacking which points to a management issue.

I decided to buy a 60v Dewalt chainsaw and checked the Home Depot app to see if there were any in stock at this location. The app said there were 4 available today so I decided to make the 45 minute drive to pick one up. Normally I would have purchased it on the app for same day pickup in store but when I went to the checkout screen I was cautioned that my order might not be ready until tomorrow due to a high volume of online orders. So, rather than order it, drive to the store, find out it hadn’t been pulled and then have to go grab it from the shelf myself anyway, I headed straight to the store knowing that I might be disappointed. When I arrived I went straight to the aisle and bay the app indicated and found the whole Dewalt display was a wreck. Items in the wrong place, boxes open with the contents spilled out, and a large upsell display in the aisle blocking most of the bay. And of course, no 60v Dewalt chainsaws in sight. I managed to find an associate from another department (because garden was a ghost town) and asked them to confirm whether the item was in stock using their system because I recognize that sometimes the app is inaccurate. They verified that they had 5 in store (more than what the app indicated) and we scoured the area looking for a box on the upper shelves that contained the saws. After a few minutes of fruitless searching, they called for assistance and informed me that someone from the garden section would have to help me because the item was not where it should have been. Then they kept looking and called for assistance again. And again. And again. And again. They even went to the break room looking for someone to help me but there was no one there either. So I went searching for someone again and again found zero associates in the garden section. The cashier paged someone to help me (for the 6th time in 20 minutes) and still, no one showed up. I looked around the store until I found another associate (not from garden) and then for assistance. They looked it up and confirmed that there should be 5 of them on the shelf but added that they were not surprised they weren’t actually there. I found another associate from customer fulfillment that was pulling items for an online purchase and asked them if they could help me find these 4 (or 5) chainsaws. They looked the item up and again confirmed that there should be 5 on the shelf but was unable to locate them. So, I decided to try the customer service desk on my way out in hopes that they would be able to confirm the store’s inventory. The answer I got was that yes, the store supposedly had 5 but chances were good that the inventory was wrong and that they were actually out of stock.

I wasted an hour and a half driving to and from the store because the app was not up to date. And that is a risk I took and accept. But I also spent the better part of an hour with 4 different employees (none of which were from the garden department) just trying to confirm or deny the presence of the item I was looking for. Not to mention the fact that no one ever responded to the “Customer needs assistance in aisle 42” page That went out 6 times. No one could actually tell me with any level of certainty whether the store was out of stock or if the item was in the wrong spot. Even when customer service confirmed that their own system wasn’t accurate, they didn’t say that they would update the numbers or do anything to actually remedy the situation. They just said sorry, maybe the next time the garden section does inventory they’ll notice their numbers are wrong and...

Initial review downgraded to one star and should be much worse. While in the process of scanning my items for purchase an employee approaches me and asked if I would like to save $50 or $75 on today's purchases. Definitely, but depends on what is required. With a new Home Depot branded credit card you can save today. Sorry, but recently moved, purchased new home, maintain 800+ credit score and do not want a hard inquiry to hit my credit file. Sir, this is not going to be a hard inquiry. If not a hard inquiry, then what is used for approval. A soft inquiry is only pulled to view your information. A soft inquiry only and no hard inquiry, because as I previously mentioned, I do not want a hard inquiry to hit my credit file and reduce my credit score. Its a soft inquiry and in a joking manner, she stated very soft inquiry. If its only a soft inquiry, which does not impact credit score, then sure. She takes my information verbally and inputs into the system. I pay, leave the store and start receiving a lot text messages while driving. Since, I am driving, I am unable to read the message, so I wait until I arrive home. Well, this was not a soft inquiry as it had been stated to me three times. The messages from Experian, Transunion and multiple banks were informing me that a hard inquiry hit my credit file and reduced my credit score. Unfnbelieveable.

This should never have occurred and Home Depot should never have an employee promoting a branded credit card that either has no clue about credit scoring principles and the impacts on a persons credit score or just creates their own answer in order to push through a new credit card.

If Home Depot is unable to provide a straight and accurate answer related to the one simple question regarding a hard or soft inquiry, then I definitely am unable to trust them with additional information. Being extremely irritated is understatement.

Hey, it's a HomeDepot. Clean, lots of products required for home do it yourself jobs and very rarely locate someone for assistance. So, just like any other location. I have noticed with Home Depot and most other retailers that a full array of products are no longer in stock and must be ordered. The entire reason for me going to Home Depot and other retailers is because I want and/or need the product now.

Has a tendency to push customers more towards online shopping which may lead to missed sales opportunities along with the upsell of accessories, but I am sure someone at corporate has been cranking out numbers so they align with...

Have frequently visited this location almost every day since moving to the area less than a month ago. Normally, I go with my husband who knows what is needed and the employees we have encountered have been awesome to step in and help. Today I was thrown back at an employee in the lumber section who disregarded me as I was speaking to him and continued to sweep. I patiently waited and when he was done, he stated, “Are you ready now?” I let him know that I just told him what was needed and with an attitude he stated “no you were on the phone”… First mistake… Next, he walked me to the area of inquiry and proceeded to act like he couldn’t assist. He eventually did but once we got to another item he stated that he could not get it himself. I asked if he could call someone to assist and he told me “no that’s what you’re here for”… Now I’m really confused having to explain to a CUSTOMER SERVICE ASSOCIATE that I have a bad back and cannot. He then proceeds to walk away with an attitude stating “oh if I can find someone but you see nobody is here.” Leaving me in the aisle confused on if he is actually walking away to find help or not.

After waiting and trying to grasp what has taken place, I went to the customer service desk and asked for a manager after explaining the encounter to the associate. She was awesome in assisting and so was the manager. He looked as if he was disgusted to be hearing about the encounter and apologized to me immediately. Now, being new to the area, I don’t want to jump to conclusions and assume this nasty guy is a racist but sir, even if you are having a bad day, it should NEVER come across to a customer in the manner it did. My husband was on the phone the whole time and heard the whole encounter. I can’t express how upset he was and if he could, he would’ve drove straight there and we drive quite a distance each visit because this is the closest location. I pray the next encounter with this guest be NO ENCOUNTER or retrained/appropriate encounter especially if my husband is with me. Everyone else, assisted with no problem nor attitude(loading, carrying, etc.)… He should shadow one of those employees because no...