FedEx Office Print & Ship Center — Local services in Hoboken

I sent a package with documents with Fedex Ground, but it got stuck somewhere on the way and was not delivered on the appointed day due to the cold weather in February. I came to this office to find out what is with my package and when it can be delivered. The staff was very nice and helpfull, said that the package would be delivered very soon, but it was the wrong decision to send it with Fedex Ground, was necessary to use Express, only Fedex Priority Express guarantees delivery on the scheduled day. Well, I took the advice, I needed to ensure that the documents were delivered to the recipient ASAP, so in this office I printed the documents again and sent them with the recommended Fedex Overnight, paying $ 57 for shipping. Then a surprise awaited me. Due to the weather, both packages were stuck in the South, but the first package with Ground was delivered on the very first day, as the weather in Louisiana changed better, and another with Express Overnight hovered in Memphis for another three days, and then was riding in Fedex Express truck for two days in Louisiana in 40 min way to the destination! They were in no hurry to deliver it, just for two days in a row the driver picked up the package in the morning and in the evening at the end of the shift returned it to Fedex facility! Only on the third day was the package finally delivered! Priority Overnight was delivered to the same address 5 days later than Ground! Worst mail delivery service, they charge a lot of money and are not going to deliver your documents on time, freed themselves from the money back guarantee. Do not listen to the staff in the office, send in the cheapest way, it will come faster than Priority Express. Better yet, use a different delivery service. Shame on...

Simply don't come here. The employees simply don't want to do their job. I got to the store before they opened to get a passport picture done for my infant. Her response was "You" need a white background and I asked nicely do you have one? Her reply was no and I can't help you. Mind you there is no customers other then myself. I then asked for the usage of the computer to print and her response was I'm sorry the printer isn't working. I walk over to the printer and what do I see? It's working but just lacked ink? I gathered my things and left knowing that there's a UPS store on Washington that provides the same service.

When I arrived at the UPS store on Washington, I gave the exact same request to the clerk.

Response: oh sure no problem! Walks to the back grabs a white foam lays it on the ground I put my son down and literally 5 mins we were done. Then I asked about the printing and the clerk simply says sure just send me the file. A min later everything was done and paid for. (10 min total)

Upon finishing my son's pictures another patron came in flustered and we started talking. She too came from FedEx with exactly the same issue of being treated like we weren't welcomed. We both felt that we were pushed away and mentioned this happening to the UPS store owner. He smiled for a second then said that's terrible! 😆 Loved the response! So take it from me if you want great service and a all around good experience don't come here, go to the UPS store on Washington! Heck tell em I sent yah! 😂 They now know me well and I feel like one with the...

I have visited this place once before when a representative helped me with my package and even suggested what was the fastest way to get my package picked up same day, but today I was totally surprised by the attitude of the person on the desk. I arrived to pick up a package from IKEA which was shipped to this store and the order details I had from IKEA didn't have a tracking number. The woman took my license and the order details email and started trying to find a tracking no. Meanwhile I noticed my package sitting on their shelf with my last name in big letters and IKEA on it, so I just pointed out that she could just get that package and match the details and give it to me. But she was adamant on finding the tracking no. and went on for 15 minutes looking for it in the system, this while other people are waiting behind me in the line. I suggested if that matters so much why don't you just pick up the box and see the number from there, but she just wouldn't listen. Finally she gave up and gave me the package by verifying my name on the box which she should have done in the first place. She murmured something like as a courtesy we are doing this but we don't give out packages just based on id. If that is any rule and I don't think it is, it just sounds plain...