The UPS Store — Local services in Hoboken

Had packages sent here in the past, always thought it was a little pricey at $5 a package but everyone was very nice and I felt comfortable having packages sent here. Went to send a package and used one of their envelopes but with NO pens around, I used one of the sharpies they were selling for $1. When I went up to pay, the first thing she says is "it is also $1 for the pen you used." She was in the back room obviously watching me on camera and must have seen me looking for something to write with. So instead of coming out from the back to offer me something to write with, she waited for me to use one of the pens for sale; Thanks A Lot Jasmine!! I just paid for the envelope and 'use of the pen' and I'll send my packages via carrier pigeon before I ever go back here again. Justin Ho and is staff are very nice but they will take you for every cent you have. Go to FedEx or...

This is exclusively for the manager working on Thursday June 16th between. 4 and 5 pm. I waited to speak to him as he was attending a customer, I spoke in a reasonable tone of voice about their 10 dollar purchase minimum, to which he stated he could do that and literally walked away from me. I had a 30 second dialogue with his back before he sarcastically wished me a blessed day. I reiterated that I was speaking with him reasonably and that he needs to learn the basics of not just customer service but human interaction. It's a poor president that any leader is going to walk away from a customer to signal the end of a discussion. It's appalling and I'm glad the staff has good enough sense to not follow a horrific example of how to speak to...

Go to FedEx or anywhere but this UPS store. I shipped a package express, which you know isn’t cheap and they tried 1 attempt to the recipient and sent it back. What happened to 3 attempts? I called customer service no one would help redirect the package back. I went to the store and received zero help. The store called me when the pack came back and I asked them for a refund since they didn’t fulfill on the service but they said they did their part... lies! I will be disputing the charge. Oh and the package came back torn up... I wouldn’t trust ups with any of my packages anymore.. especially with this unhelpful store which is a shame because I’m been shipping items from this store for 3 years when a fedex is just...