Morningstar's Jewelers & Pawnbrokers — Local services in Hollywood

I came across Morningstar through my husband back in the early 90's. I had hit hard times and had to pawn my jewelry to pay my house taxes. I was sure I would loose my items for good. My husband assured me that this place was 'a reputable' pawn broker. I must admit I was extremely skeptical as there is no such thing as a reputable pawn broker....Right? I could not have been more wrong!

Unfortunately, throughout the years I have had many misfortunes out of my control, come up. A sick child, loosing several family members and needing funeral costs, my own battle with a grave disease, it has been hard. But, the one constant blessing in my pocket throughout all of my woes, Morningstar was there. It was a place that allowed me to walk in the door with dignity, ask for help, and then be able to walk out with dignity.

I was treated with such respect, confidentiality, professionalism, graciousness...I could go on forever. After all, I wasn't there to purchase, I was in need. Seriously, when have you had to ask for something, or been in need so badly you had to swallow your pride and do what you had to do...not your most shining or dignified moment, was it? And to have a place to go, that will treat you as though you are the only one in the room, confidentiality. Then to be gracious for your business and thanking you for coming to them, and kindly inviting you back....

I am safe to say that I have been in this store at least 100x throughout the years and have witnessed a lot of transactions. Everyone I have witnessed having any type of dealing with the staff, whether they were purchasing a Rolex, or hit by hard times and pawning their Rolex; they, as I, were treated with the utmost respect, professionalism, and dignity. And the merchandise just as unique and exquisite as the treatment each customer receives.

I wish everyone in customer service of any kind, from hospitality to hospitals, could experience the 'Morningstar' experience. It is truly a one of kind experience, and what customer service was meant to be. A stellar company second to...

I was in need of a minor watch repair the day before I started my vacation. Several friends recommended Morning star. Despite the fact that a couple of customers were being helped when I arrived, I was immediately greeted with welcoming Hello’s. In a matter of moments a friendly gentleman asked how he could be of help. I briefly explained the issue and he went to repair my watch. It only took a few minutes, but during that time I had a chance to look around at some of the merchandise and I was totally impressed. Top end Jewelry at reasonable prices filled the many display cases. This is clearly a respectable and professional Enterprise. I must admit I was a little apprehensive going to a pawnshop, but this was unlike any that I have been to in the past. As I said my repair was minor, (I couldn’t adjust my watch band, I broke to pin) I wasn’t charged at all for the service. I was totally blown away and assured them they just got their self a new customer. I will most certainly return after my vacation for my jewelry needs. Thanks...

Man i wish i saw all the reviews on this place before i went there. It was my brothers birthday and i wanted to get him a rolex so i went to morningstar 1st and was greeted by an old man after showing me what he had i said how do i know they are not fake and so forth. his exact words were (we have bin in business for over 50 years we have nothing but happy customers all our jewelry is a 100% authentic) he was so convincing. Long story short i'm out ten thousand U.S.D and my brother has a rolex watch that has all the gold from the ban replaced with fake gold plates that turned black.......i was soo shocked. I took it to a certified rolex dealer and they assured me it was fake. Devastated is how i feel so i called my lawyers to sue the balls off that place and my brother said to me don't be like them let them keep that they will get whats coming to them he's a bitter old man and a bunch of crooks. so take my warning plz stay far away from that place i dont write reviews but the truth had to come out ty for...