LOFT — Local services in Holyoke

I went to the Loft at the Holyoke mall and was treated like garbage. Made a purchase at the Loft Outlet online. Was advised I could make a free return at the Holyoke store or pay $7.95 to print a shipping label to mail back one item. Drove all the way to the mall and was told that was incorrect information - they do not accept Loft Outlet returns. This would have been mildly annoying but fine if the woman had been even a little bit polite about it. Was planning to shop, but turned around and left. Love the clothes, but...

I love the clothes but the Customer service at this location at the Holyoke Mall is dreadful and horrible. My daughter and I got treated like trash , and we felt very unwanted... Even when asking a question , I was ignored and the sales clerk began talking to another associate.. We also felt discriminated against especially when other customers with blonde hair came in and were able to be serviced....Very...

I like the store for variety for petites but I live over an hour away in NH. So, I do a lot of online shopping. Every time I come in with a return I get a poor attitude from a staff member. I was told by someone who use to work there that they get “penalized “ for returns. Like I said I like the Lofts styles and fit but I will have to find a different place to shop if this poor attitude...