APB Skateshop — Local services in Honolulu

Ordered a penny board brand new for $110. Did not receive in new condition & had two white plastic marks on it. I offered to split return shipping half half but owner refused to even though I wasn't shipped a new board. I attached pictures of how the board came.

Update: In response to the owner's vitriolic response below, I have attached the following emails as a photo attachment. I'll let the emails speak for themselves.

Other customers can decide whether or not they want to go through a back and forth with APB. My recommendation is to avoid this shop b/c you’ll be on the hook for hefty return fees if there are any issues with your board which APB won't honor & would caution prospective buyers to be wary of difficulties dealing with this shop.

I am truly sorry that you were unsatisfied with your order.  Like we discussed via email on June 19th, since the order was only a minor cosmetic blemish we would cover the shipping on the replacement board but could not guarantee it would be in stock at a later date.

Was not a minor cosmetic blemish. Pictures clearly show at different angles the board’s white plastic marks on it. Not “new.” On the day I received the board, I promptly called & emailed seller about this. Board was advertised as new, but not sold as such. Seller makes no mention on website that boards may be sold with cosmetic issues. I am not unreasonable, but this board came with noticeable issues that were unacceptable for a board sold as brand new.

You chose to try and get a replacement directly through Penny which I assume didn't work out.  When you contacted us on July 3rd 2 weeks later you asked if in addition to the free replacement shipping you would like a credit for half the return shipping.  I respectfully declined, and also informed you that we had since sold out of the replacement style and asked if you wished to do an exchange for another model.

As a courtesy, I stated I would reach back to Penny for a warranty replacement to make it easier for APB shop & myself. Now I am being blamed for "holding onto the board for 2 weeks" when I went out of my way for APB to reach the manufacturer first. Unbelievable. Once the replacement board was OOS on APB, then there was no "deal."

You did not, then threatened that if you didn't get your replacement shipping credited you would leave bad reviews like this one on all our social media.  We do not like threats however try our best to accommodate all customer requests as best we can.

My emails make no threats. I wrote that I would inform other customers of the poor customer service here which is hardly a threat and my right. I am simply dissatisfied that you do not accept responsibility for issues. Frankly, a $26 loss is not much for myself, but poor customer service certainly is memorable. I very reasonably offered to spit shipping 50/50 but you curtly declined even though you shipped me a board that was not as advertised.

once we sell returned product that you held on to for 2 weeks.

Board was held onto for 2 weeks unused to give Penny a chance to do a warranty claim. They did not respond. Return period is 2 weeks so I was well within my right to hold onto it then. If I wasn’t courteous enough to reach out to Penny first, I would have gladly returned it the same day.

PS your attempts to make the issue seem greater by taking different pictures than what was sent, only validate my point that the issue was cosmetic and would not hurt the performance of the board.  Go skate.  You would find that after a hours of riding will be much more wear and tear to worry about than a couple of white marks.

Taking more pictures of the problem do not invalidate my position. They only show better angles of the clear cosmetic issues on the board which indicates the it was NOT in new condition. It's simple really.

Sir, I’ll be the decider of how I ride my boards when I receive them as advertised. I do not need a condescending response from a seller that tells me how I should ride their goods that aren’t delivered...

Super dope shop right off Nimitz/Ala Moana in the ChinaTown area. I wanted to take my son to find a skate shop that wasnt on the N. Shore and not located in a mall. I also wanted to be able to put something custom together with him...not just pick up a board that's just been shoved together. Parking was Cheap & Easy, located directly behind the shop in a Municipal parking garage ~ .50 cents had me in there long enough to be able to put a board together from scratch. The staff was super knowledgeable and easy to work with. You can pretty much piece a board together with lower, medium, or higher end components...depending on your price range and what youd like to splurge or save on. There is a great selection of everything skateboard related, tshirts, button down shirts, shoes, jackets, pants, etc. And, the brands are all really solid! It was my first time to check out the shop today...I was really impressed, glad that I stopped by. Most important...My son was stoked...

5 stars is not enough. The experience was absolutely wonderful. Totally gave us options, let my son pick out stuff and didn’t try to upsell us, let my little guy press the bearings himself, showed him how to set every part of the board up. Floated him a couple stickers that he personally made with the shop logo on it. They bonded over both riding goofy. I can’t say enough how good the experience was. Highly...