Harry Winston Royal Hawaiian Center — Local services in Honolulu

Harry Winston really needs to work on their customer service. Their representatives are on the two extreme of the spectrum: one type I encountered was super friendly and another type was really rude and condescending. Not sure what type of brand culture they want to create. The reason I have two stars not zero star is for Chanel who is friendly and knowledgeable and professional but the male staff (Asian or white cannot tell, reminds me of “Kens” in Barbie) on the second floor was truly disrespectful and didn’t his job responsibility right. He assumed that we were in the wrong place and used patronizing tone to “educate” my wording of “fashion jewelry”which is the exact word that his colleagues was referring to. He insisted that there was no such thing on the 2nd floor while clearly there were…My shopping mode was completely turned off after...

It is a childhood dream to receive a Harry Winston engagement ring, so I visited the store just to have a look. David was incredibly lovely and educated me on the history of the jewellery and created a special memory for me that I will cherish forever! Can’t say enough good things about him, the store is lucky to have such a kind-hearted man...

An incredible store and experience!!! The sales team is knowledgeable, kind and takes the time to make you (and your family) feel like you are becoming a part of the “Harry Winston” family with these beautiful products. The quality is unmatched in cut and brilliance and the display/lighting is breathtaking....