Búho Cocina y Cantina — Restaurant in Honolulu

I recently visited Buho Cocina y Cantina and unfortunately, I was extremely disappointed with the level of customer service I received. It was evident that the staff lacked the proper training and attentiveness that one would expect from a restaurant of this caliber.

From the moment I entered, I was greeted with indifference by the hostess. She seemed more interested in her personal conversation than acknowledging my presence. It took an unnecessarily long time for her to seat me, despite there being available tables.

Once I was seated, the waitstaff seemed rushed and disorganized. It was challenging to get their attention, and when I did, they appeared impatient and uninterested in helping. They provided minimal information about the menu and seemed annoyed when I asked questions or requested recommendations.

Throughout the meal, there was a lack of attention to detail. My drink order was incorrect, and it took several attempts to get it rectified. The waitstaff rarely checked in on me, and when I needed something, I had to resort to waving my hand or calling out to them, which was quite embarrassing.

To make matters worse, when I asked to speak with a manager to address my concerns, I was met with resistance. The manager seemed dismissive and unapologetic, showing no interest in addressing the issues I had encountered.

Overall, my experience at Buho Cocina y Cantina was extremely disappointing. The lack of attentiveness, unhelpful staff, and dismissive management left me with a sour taste in my mouth. I had expected much more from a restaurant that prides itself on its cuisine and service. I hope that the management takes this feedback into consideration and makes the necessary changes to improve the overall customer...

Could not do a food review...so sad but Worst place. We called the restaurant to make sure we could eat there and the lady on the phone said as long as we show up by 10:30 pm we could order despite there website stating the kitchen is open till 11:00. We get there by 10:20 pm exactly. The door man said we had to get in line that's when we told him the lady told us on the phone that we had to be there by 10:30 to be able to eat and told us not to worry we would be fine because we had till 11:00 loke the website says. You have to wait in line to get you into the elevator to go to the 4th floor. We go into the restaurant 2 min pass 10:30 and they denied us. They were rude and said they have a strict policy and will not seat us. We pleaded with them and pointed out that we were early and had to wait in line. You have to wait for the people to get off and wait to get on. How in the world is that our fault. Their team needs to have better communication which we told her and she said that's impossible since they have so much turnover of their employees that they can not keep up with training their new employees on their "STRICT POLICY". There is also no mention of their "STRICT DINNING POLICY" on their website. When asked to speak to a manager the other hostess stated, "WE ARE THE MANAGERS" If this is how the managers are running this restaurant they should have a better understanding of customer service and training. Having your team informed of pertinent information is a must in ALL Business. Why in the world would we have called and make sure we could eat just to be denied rudely. The one thing that gets me is Saying that you have so much turn over is not the flex you...

The food is ok. Not special but decent. Atmosphere is nice because of it being rooftop but not special for any other reason. You are paying to be rooftop, not for amazing food or service. We brought visiting family there because they like Mexican food & we thought rooftop would be a cool setting. The drinks & apps came in a reasonable amount of time. We had to wait for almost 2 hours for our entrees. The waiter said the kitchen was having a meltdown & we would be "comped" some for our extraordinary wait. Waiter didn't bring all the food out together, but as it was made, I guess, which made it awkward for everyone because we're starving at this point & some of us have food & others don't. The last meal to come out was not what was ordered & when I said this wasn't my food, the waiter said, " You're right. Well... you can eat it. " and started to walk away. I told him I preferred to have what I ordered & didn't want to be eating someone else's food but if my actual order had not been cooked & it's not supposed to go to another table, that I guess I would. He left & shortly my food came. The waiter's response to all of this kinda blew my mind. He was busy & they were likely short staffed. Our service & enjoyment definitely suffered from it. The discount given was pretty meager. We didn't argue about it. We wanted to leave. If we had known what was going to happen, we would have gone somewhere else. We live here & know there are too many places to have a much more enjoyable time with service & food...