Louis Vuitton Honolulu Ala Moana Center — Local services in Honolulu

Today I went to the LV store by Ala Moana with my mom and sister.

We were greeted by Marisa who was friendly knowledgeable who helped me grab some of the styles I was interested in.

We went on a Sunday and it was busy… but Marisa took the time and made sure I got the service and advice in picking out the bag.

She was super understanding and wanted me to be happy with my purchase and provided me with a wide variety of options available.

Although I didn’t buy anything today but I have already shared her contact with my friends who is interested in coming to visit Hawaii and I have recommended Marisa to her.

She is great and I highly recommend you to look for her when you are planning to treat yourself❤️

Updated review! * Le D- ⭐️✨Sales Associate ✨⭐️

So, I went to Lv again for my birthday and this time we were served by Le who was a knowledgeable, genuine Sales Associate that really made our experience memorable!

Le asked the right questions and took everything that she think would be a good fit for us!

In the end I decided on the Neverfull and big shoutout for Le for giving me all the variations of bags to try and being so patient for me and I am so happy with my bag❤️.

I left the store happy and then thought… let’s get something for my mom for Mother’s Day so we went back in!! (Yes this store does that to you)

During that time, Le was serving another client and so we were helped by Tyler. 😶

Tyler has many areas of improvement in his way of treating his client. Firstly, he didn’t care about us and brushed us off when we mentioned to him what we were looking for and how we were previously served by Le. We wanted to first look for a wallet and he just took a few of them out to show us. When we had concerns about one of the wallet (the buttons was really hard to unbuckle), instead of addressing it… he put the wallet back and went on his phone… and was disengaged in serving us…. in my opinion was quite unprofessional especially when we are actually interested in shopping and buying something for our mom.

In the end, Tyler walked over to Le and asked to switched. We were happy because I personally didn’t want to deal with someone who didn’t really cared or want my business. In the end, We ended up getting a wallet for my mom AND an Alma bb that Le showed us. ( my sister and my mom loved that bag!)

One of the reason why we went back to Le was because she cared and was genuine. My mom was amazed by how she was able to understand our needs and choose the bags we loved! Also, she didn’t make us feel rush and I will be sending her contact to all my friends and family that will visit Hawaii to Le!

One last thing I want to mention was, when I didn’t know where the keys were, I texted Le and she immediately response…. Service level 200/100❤️

Sorry Tyler, if this is how you treat clients…. You wouldn’t be successful in your job… I think you need to learn from your superstore coworker who is exceptional in...

I've been a fan of Mr. Vuitton's over-priced goods since I was in junior high. I guess I was fascinated with the history, quality, price, and exclusivity of it all. I spent more allowance money here than I did after I had my own income.

This store's humble beginnings started where the Apple Store is currently located, though the original footprint was only about 1/4 of it. It was a simple boutique, a single aisle with counters & displays on either side. What I remember most was the scent of leather as soon as you entered. My first purchase was a keychain with coin holder in Monogram, which was about $120 back in the late 80's. From then on, I went buck wild, expanding to the Epi line with a check book holder, wallets, small goods and a Keepall 45 in Monogram, a slender wallet in Damier Graphite and finally a sling backpack in the same.

That aroma is long gone now in their current behemoth corner spot. What started out at 1 level is now a 2 level museum boutique. It's very spacious and still evokes the brand's luxury. I even saw the man I bought all my products from still working there back in 2015 but I think he's since retired. I especially love the antique trunks on display, though I have yet to see an original trunk in Damier canvas, which any LV buff knows, was his last creation before he died. Any designs after that were of his son's, starting with the infamous Monogram.

I've visited the flagship store in Paris, where there is a line to get in. Very impressively huge. It's almost the size of a city block.

A few of my pieces have really deteriorated unfortunately, mainly due to Hawaii's humidity I guess. The interior leather parts of my checkbook holder and clutch, both in Monogram, melted. If you rub your finger on it, it smears off in a reddish-black goo. Funny thing is my checkbook holder in Epi is fine. I took them to the store in Whaler's Village where I got quoted a repair price. Being that the goods are older, I didn't go through with it, and nothing lasts or is guaranteed forever. My other pieces are pristine, even 20...

I had an extremely disappointing and discriminatory experience at the Louis Vuitton store that I feel compelled to share. My family and I entered the store on a rainy day, like many other customers, with our belongings slightly damp from the weather outside. However, while others were allowed to enter with their wet items without issue, we were immediately singled out by the security personnel.

The security guard made a point to inform us that the floor was wet and then proceeded to call the manager over. The manager then handed us a garbage bag to put our wet belongings in, as if we were some sort of inconvenience or burden to the store. This treatment made us feel targeted and discriminated against solely based on our skin color.

I couldn't help but feel that our appearance and skin color played a role in the way we were treated. It seemed as though the staff assumed we were not capable of affording their products or that we did not belong in their store. This kind of prejudiced behavior is completely unacceptable and goes against the values of inclusivity and respect that every establishment should uphold.

As a result of this experience, I will not be returning to the Louis Vuitton store and will be sharing my negative encounter with others. Discrimination has no place in any setting, especially not in a high-end retail store where all customers should be treated with equal respect...