Nordstrom — Local services in Honolulu

I came here today around noon for the semi-annual sale and to get an early start on Christmas shopping, and left extremely disappointed with way I was treated, and the lack of respect from the manager at Jo Malone.

Nordstrom advertises free gifts with purchases for specific brands, and Nordstrom was advertising a free gift with the purchase of a certain amount of money of Jo Malone products. Why, on several different occasions, has the manager at Jo Malone rudely expressed that she does not have any gifts for paying customers, such as myself?

When asked about the free gift with purchase at the counter today, she rudely said that she “does not have any gifts” and abruptly stormed off, not even giving me the opportunity to respond. Is this how Nordstrom managers conduct themselves to loyal customers? I found the exchange to be extremely disheartening and quite frankly unprofessional.

Sadly, this is not my first terrible experience with that manager, in particular. The manager at Jo Malone was extremely rude as she normally is and I am quite frankly appalled at her disrespectful behavior, and how she is STILL allowed to treat paying clients this way, especially after several of the staff members (who will not be named) expressed that she is in fact very unpleasant and disrespectful.

I urge Nordstrom to look into my claims that the Jo Malone manager picks and chooses the clients who she specifically wants to give gifts to, instead of Nordstrom’s policy of free gifts with purchase, regardless of who is purchasing the products. It seems like this manager has some kind of cynical bias against certain customers and that is beyond unacceptable.

I also urge Nordstrom to review her conduct and administer additional customer service training, because I have never in my life been treated so rudely by a Nordstrom employee. Nordstrom employees are usually very helpful, kind, friendly, and many of them remember me from being a loyal customer over the years— but the manager at Jo Malone is the exact opposite. I do not recommend shopping at Jo Malone in Nordstrom because of that manager. You are better off getting Jo Malone online, or at...

On Tuesday, February 18th I had dinner with friends at Nordstrom’s habitant where we sat in the lounge and ordered food and drinks for about four hours. Upon finishing my friend and I decided to do a little shopping. I had recently run out of an Anastasia BH lip gloss that the color was Discontinued. I was looking to find a lip color that was similar. When I entered the makeup department I had to hunt down a retail girl and ask where the Anastasia display was, only to find they don’t even carry the full lip line. Upon hearing that my friend and I browsed different makeup lines testing lip glosses trying to find a match to the discontinued color I was looking For. NOT ONE TIME did a customer service representative approach us OR offer us any assistance. After testing about five different colors (NARS, Tom Ford, Lancôme, Bobbi Brown, Anastasia) I couldn’t find a match for the color I was looking for, so my friend and I left the store. Upon leaving the store IN THE RAIN AND IN A PUBLIC LOCATION the security guard approached my friend and I accusing us of stealing three lipglosses. After proving him wrong by emptying my bag IN THE RAIN in front of him he apologized and he let us on our way. WHY DID THE GIRLS WHO ACCUSED ME OF STEALING NOT COME AND ASK IF WE NEEDED HELP??? If they would of come and asked they would of been able to see that I was trying to color match a discontinued color but instead NO ONE APPROACHED US AND INSTEAD CALLED SECURITY. You would think in a major retail chain line Nordstrom’s they would have better customer service and better training. Shame on them! The entire situation was humiliating and degrading. Little to say I will NOT BE SHOPPING OR DINING AT NORDSTROMS...

I don’t often leave reviews — but after our experience with Cathy, I genuinely felt compelled to. My wife and I are currently expecting our first child, and as you can imagine, this is a season in life where clear information, trust, and ease of process mean everything. Cathy not only understood that — she embodied it from the moment we connected.

From start to finish, Cathy guided us through every step with such a level of professionalism, empathy, and calm confidence that it immediately put us at ease. She didn’t just do her job — she anticipated our questions, explained everything thoroughly, and treated our time and concerns with respect. My wife even said, “I’m so glad she’s the one helping us” — and that’s not something we say lightly.

In today’s world, it’s rare to meet someone who blends product knowledge, emotional intelligence, and genuine care as naturally as Cathy does. She wasn’t pushy. She wasn’t scripted. She was sincere, informative, and truly invested in making sure we were comfortable with our decisions.

As a salesperson and a brand representative, she set the bar incredibly high. If every customer experience was handled like this, the industry would be in a different league. Cathy — thank you. We’re sincerely grateful for the way you showed up for us during an important time in our lives. - Thank you...