The Home Depot — Local services in Hoover

I've sent 3 emails this week and have not had a response. I was assigned case #12751984 from Cheryl and she said she would call me back.

I am incredibly disappointed in how Home Depot has handled this. The sympathy I've received on store level is nice, but it didn't fix the problem. 10 days is more than 72 hours. Your problem is Romanoff Renovations Do you look at their Google complaints? They’re off the chart. Why do you allow them to muddy your good name?

First Missed Opportunity to meet 72 hour Express carpet program: I was told on the phone with the measuring department called, that my order would be installed Friday 9/28 because I paid before the assigned time early Tuesday. Gillian in the Inverness store told me my carpet would be installed Friday, 9/28. She showed me the point of sale graphic that had the times on it. They said that I would get a follow up email from Romanoff with the time frame for Friday. I arranged to be home Friday (Day 1)

Second Missed Opportunity to meet the 72 hour Express carpet program: I received an email instead confirming a delivery for Monday. I had a meeting Monday that I couldn't miss. I told Romanoff that I couldn't make that date, and I'd already burned one day due to their inability to find a crew. They said (see screen shot below) that if I couldn't take it Monday, October 1, I couldn't get it until November 12th! I spent hours going back and forth between HD Inverness, Gillian, other store employees and Romanoff. Finally, they were able to put together a crew to do Wednesday. Tracy at Romanoff was incredibly rude about this. But to be clear, I wasn't happy at this point either. Her attitude did not help. (Day 2)

Third Missed Opportunity to meet the 72 hour Express carpet program: I arranged to be home Wednesday morning. My very dear, older parents drove 237 miles from Hernando, Mississippi to sit and wait during the rest of the day. This was an unplanned trip for them, and they came soley to sit with the carpet people so I didn't have to miss another day. So, the morning of Oct 1, I received the email pictured below of the "lead installer." Two men arrived sometime after 9. There was another man at the curb, but I never saw him. The two men came into my house and said they couldn't stay because they had an appointment in Ft Payne. They could only tear carpet out and had to come back another day?? First I'd heard of it, and I never saw the man Romanoff told me would be the installer. The guys weren't in the house long and very distracted and complained that they'd only found out about the job last night and I was lucky they were there at all. One of the guys that came in had those prison tear drop tattoos down his face. I'm not against tattoos, my husband has lots. But prison tattoos?? I felt very uncomfortable.

I told the men I was told the team would finish in it Wednesday and it'd take about 5 hours. Once guy said "No, I'm going to Ft Payne, I have an appointment." I said, "yeah, so do I....with Romanoff to have my carpet installed, this is "unacceptable". They said they'd go to the van and call their boss. Then when I thought they were outside talking to her...THEY LEFT MY HOUSE?? Except they told their manager that I'd asked them to leave. Nothing could be further from the truth. They were at my house with my carpet. Why would I ask them to leave after all I'd gone through to have someone there? I told him to see if Romanoff could send over another guy for when he had his appointment in Ft Payne.

Fourth Missed Opportunity to meet the 72 hour Express carpet program: Because we were told to take apart our bed and remove it from the room, we have had to move our bed EACH TIME . I have moved our extremely heavy memory foam mattress back and forth 3 times! The carpet was finally installed today. (Day 3) I still have heard nothing from Home Depot's customer service depart. But I will happily amend this 1 rating if someone will actually contact me back with information on compensation for this fiasco. Please make...

For a long time, I have sworn by my local Home Depot compared to the Lowes or the other home improvement stores ' near ' by (Valleydale Lowes, Pelham HD, crestwood HD, etc). Today I went in to try and warranty two 'Razorback' trenching shovels. They are the only shovels they stock which claim a life time warranty. The signage is all over the place on the isle with shovels, tampers, etc.

I brought the shovels to customer service. The customer service rep listens to me then proceeds to walk around with my shovels for ten minutes while assisting other customers, I was then was told I had to contact the manufacturer directly - oh well, not the end of the world. I asked to leave the shovels at customer service while I go and find another. I decided to purchase another trenching shovel as I needed it for a project. They no longer stock/ carry the model I had, but instead had a wood handle variant with a curved blade from the same manufacture. I purchase at self check out as they only have a single person working a register at the end of the store by lumber/ the Pro desk. I made my purchase and walked back around to customer service to get my two broken shovels.

After walking out of the store, I am chased in the parking lot by the SAME woman who assisted me barking at me telling me I needed to pay for my shovels. Well, they are broken, used, and I tell her I purchased this new one. She is asking who I purchased it from, disbelieving I purchased it at self check out. She huffed at me after I told her to read the SKU on the shovel as well as the receipt then said, "Make sure you call customer service about those shovels."

I called Razorback - they are not talking phone calls 'because of the COVID-19 pandemic'. I supposed the closed their customer service line but they still seem to be distributing product.

I understand Home Depot can't help with the warranty directly. But if this is the case - don't make it a big sale's pitch and put large signs and bins everywhere boasting the warranty. I'm mostly disappointed in my overall experience with this particular Home Depot recently. The sales associates I used to talk to/ work with in the bid rooms and at the local store no longer work here, and my experience in store has been sub par.

I sent Razorback an email as instructed by their phone system. Hopefully they respond with something positive, I'll update my review if they do. In the mean time, I will be purchasing another Kobalt brand shovel from Lowe's directly as I know they honor their warranties for their own in house brands in the stores. - That being said, Home Depot has been much easier to bid out large quantities of items over Lowes in the past for things such as lumber, concrete, rebar, etc. I will likely continue to use them for such services simply...

I'm from the Northern part of the Country, where we have Menards. We personally like it better in every aspect. We're working in a project here in Birmingham, Alabama where sadly they don't have Menards. Therefore We've been going to Home Depot for supplies as we need them. A few days ago I had a GREAT cashier cash me out, sadly I can't remember her name. But she is the only reason why my review has 2 stars, because if it was due to the experience I had today I would have given them minimum 1. Today I went back to purchase some annuals for the project We're working on and had 2 options for flowers. I needed full-sun flowers and the 2 options I had to choose from didn't have signs that said whether they were full-sun or not. I got close to "Qutins" the cashier and asked her whether or not she knew, and with a terrible attitude she said, " Nope, I don't know." I said, "Okay, that's fine. Is there a way you can look it up?" And she scanned the baskets and gave me my total. WELL, First of all..... She didn't even answered my question.And Secondly, I didn't say that was all I was purchasing. If those baskets were full-sun I was going to pick more up. So, I just asked her to give me a moment. I was going to google it myself (as I also noticed they have a lot of new people in training. Not that she had someone with her supervising her, but I wanted to think her lack of customer experience she had was because she was new.) and if they were the type I needed I would get more. She gave me a face and waited. When I saw there were some maintenance to them I asked her to give me a minute because I was going to switch them. When I came back she just kept making faces like she was annoyed. She was rude and short when it came to her asking questions about whether it was all and if I needed my receipt, etc. Not to mention, the face expressions didn't stop at all. Once she handed the receipt to me she made some noise with her mouth. I told her if she really disliked her job like she did maybe it wasn't the right one for her. After that she kept talking loud, honestly I didn't even paid attention to what she was japing about. I just went straight to look for a supervisor. I spoke to "David" and explained the terrible customer service I had just experience. And, YES! I'm still writing a review because that is just NOT the right way to treat a customer. Be careful if you go and she's working. She might just not be in the mood to treat someone right that day and be a brat to you too. I've been to many Stores and for the most part they're all more then welcome to help you out. And I understand maybe she wasn't, but there was NO need for her attitude and comments. It's sad they have people like her working in...