Bailey Brothers Music Company — Local services in Lake Purdy

I would use profane language, but it would not adequately describe the crap this company pulled. Basically, I took my brother to trade a PRISTINE first-owner amp, and we could prove it, in for a Fender Hot Rod Deluxe, used, which is of equal value....and my brother coughed up $100.

I took off work to take him to initially buy the thing. I took off work to bring it in for repair when we discovered sticky crap on the power tubes, and I ended up working until 10PM thanks to these guys. They wanted me to take off work again, after having spent 5 hours in their store. I basically spoke up and said, he might be the customer, but I'm the wheelman, and I'm furious. I mentioned the fact of the wasted gas, wasted trips, and the at least 6 hours of driving they were expecting of me.

They checked OUR amp out very thoroughly, and even treated my brother like a criminal, saying they are getting his DL in case he stole it. SERIOUSLY people....

I tried to talk some business sense with them, asking them to do something for the trouble, and it would not have taken much. They said no. Then I asked if they can just reverse everything since ALL of the stuff was still in the store.... The guy made up a story of a law, which actually doesn't exist, then claiming he has to charge extra to reverse it all. Guitar Center evidently doesn't know about this (fake) law.

Not ONLY that, but the smug, d-bag attitude that the guy gave me when pushing my brother, his CUSTOMER aside to say "you don't think we're trying to rip you off do you?" He did this to put me on the spot, and tried to make me look like the bad guy.

In the end, my brother spent another $170 to get a new model. In the end, he got what he wanted, but we are both appalled by how the guy behaved to our faces. Beware, their used gear has NO warranty, but they represented at sale that they would ensure the gear works if something went wrong like the day we get it... Well... it did.

You don't take someone's $700 amp + $100 and then give them junk, and not try to do something proper after dragging someone thru hell. That's the bottom line. I tried more than the guy at this store. You won't catch us in that place again.

Considering the tens of thousands that my brother spent with other companies, Bailey Brothers missed an opportunity... Not good business. Dishonest, rude, and outright condescending. Smiled at us when we expressed our frustration with the...

This place is as good as, if not better than, Guitar Center. But this one man that works there is not the friendliest and makes me and my music buddy never wanna come again... I was gonna buy at least $20-$60 of stuff, and my buddy was gonna get his guitar worked on, but we decided against it after our experience today. My friend and I were playing our guitars together at moderate volumes. No louder than the other customers that passed through. Our volume knobs probably were set around 1. This rude clerk guy came up to us and told us "turn it down, there are customers in here". When there was maybe 1 other guy in the guitar room at most. What are we, trash? Are we not customers? Though to be fair, there was a little kid who sat behind us who was louder than both of us combined, and he was tremolo picking the most random nonsensical annoying noise (future shredder?), but he should've told the kid to turn down—not us. We both turned our amps off because he was rude the last time we were in the store and we were pretty annoyed at this point. But the kid turned his amp down and continued the random picking and the dude immediately came back and said "hey, okay, turn it off, that's enough for today" and took the guitar from the kid. The rudest music store clerk we've ever encountered. There's another guy who is super nice that works there who let us turn the volume up—at least 2 or 3 times what we did today—and test every amp in the store. We bought a $2,000 setup from the nice guy in the past, but this rude guy would probably kick us out of the store before we could make a purchase. I didn't catch his name, but he's average height, blondish, his hair is thinning, and he had a short beard. A nicer worker told us he's been there 3 years, though I'm not sure how he's lasted that long. He'll probably follow you around like you're a thief and ask if he can help you 8 times like he did to us the last time we came in the store simply to...

I just want to say I am completely blown away by the level of customer service that I received on my last purchase. I didn't really think about writing a review after the first guitar that I bought there, but now that I have another experience from a major purchase I just had to say something to the public. Over the years I have also purchased smaller items because it was convenient to me to stop by and get things like cables, picks, capos, and other little odds and ends for guitar and bass that I use. This time I bought a relatively inexpensive guitar there; an epiphone Les Paul special, in the TV yellow color. I even traded another guitar towards it. I thought they were very fair on their trade value and reasonable in their explanation of how that works. The reason I feel like I had an exceptional experience was they treated me very good even though the $ value I was spending wasn't that high. Looking back I was thinking that I don't think I could have gotten a better experience even if I had been purchasing a $2,500 Gibson! I felt like a valued customer and they answered all of my quirky questions and help me find a hardshell case that was in my budget and I am very happy with the final price and how the deal worked out. Please go patronize this business. They deserve it because they work hard for their customers and they let you know if something is within their ability to produce or not. They have my business from now on because of how I was treated on this deal and looking back on other deals too. I think their prices are fair they are better than retail. Overall, I am super excited about my purchase and very happy with my experience with Bailey Brothers...