ThirsTea Cafe Birmingham — Restaurant in Hoover

Do yourself a favor, ONLY ORDER IN PERSON. It's great when ordered in person, but NOT when ordered through UberEats. I will definitely visit the establishment again when know my food will be fresh and made as ordered. -but- the one of the sandwiches was bare after transport as I assume the cheese leaked out the side and dried.. And unfortunately, the add-ins (boba/jellies) are sold in a separate area from the teas, making it imperative for the notes to be read so the correct item is put in the right drink. my notes were not seen thus resulting in a not so pleasant mix of mango Boba in cinnamon milk tea (yuck) and flan jellies in coconut tea (didn't really do anything for each other). instead of the other way around.

an employee contacted me about an item being sold out and offered substitutes, and she was very nice but had also mentioned they had problems with Ubereats lately.

one sandwich I ordered was still yummy (provolone/pesto/spinach/tomato) but would have been much better in person. the ingredients were plentiful, but the cheese was dried to the side and the bread a bit tough.

In the future I'll be ordering in person to ensure it's all the wonderful quality that I experienced in my initial experience as reviewed below. The Boba Tea is amazing...AHHMAZING! and in cutest little sealed lids.. there were so many delicious possibilities with all the options that they have....We got four different combinations and were very happy with all of them. I recommend checking out their menu online first so you can get an idea of what you might want ahead of time that way there's no pressure if they suddenly get a rush of regulars lining up behind you. Can't wait to go back to try more of their yummy teas and give one of their amazing-looking, customizable grilled cheese...

I love this place. The first time I went, they accidentally messed up my order, and I received the wrong size cup on one bubble tea, and the other was supposed to be a slush but was accidentally made into another form of one of their drinks. Mistakes happen, and they happen anywhere and everywhere you go. I didn't notice the mistake in the order until I was already a good way down the road, so when prompted to write a review via the emailed receipt I received, I let them know what happened. They almost immediately responded, apologized, and credited back the charge for the order. Receiving the wrong items on your first trip isn't the best experience to give a new customer, but like I said, mistakes like this happen anywhere, but it is how an establishment responds to the mistake that can make or break them. By following up so promptly, and immediately trying to rectify the situation, the management here won over a lifelong customer. There are few places around that offer this type of menu, and most likely no others that will own up to a mistake and do whatever they can to make the experience better for their customers. Not to mention, the drinks...

I want to start out by saying that I have always been an honest and loyal customer. I always have great manners and I tip. But on this Friday July 8 2022. I was told not to come back. The reason being essentially a lie that I was taking pictures 📸 of employees and being inappropriate with them. I was not taking pictures of any employee, and they have no evidence that I did so. Nor was I being inappropriate with them. How I was being inappropriate was never elaborated upon. I feel that I have been lied about and discriminated against. The police came and were very professional and courteous and told me with the manager there that I was no longer welcome their. The manager Lydia Johnson said that I made the employees feel uncomfortable, but how she did not elaborate upon. And she claimed that she did not have to which is wrong because being made to feel uncomfortable can virtually mean anything because it is so broad. One can be made to feel uncomfortable because of the color of one's skin or how they look! I'm glad that I've been banned because these people are rude, stuck up,...