DiamondX — Local services in Houston

I am very happy with my experience working with Aman and Malik. They are upstanding, honest, professional, and went above and beyond to ensure that I was happy with my merchandise. Last year, we had a misunderstanding about a diamond bezel that they made and I wrote a negative review out of frustration and they did reach out to try to rectify the problem but I was too upset at the time. However, I realize that simple communication would have remedied the situation. After a year, I finally went back to talk to them about the situation they made it right and explained the process of how they install bezels on watches. They polished my watch, traded the bezel for a nicer one, changed the cracked crystal on my watch and apologized. I was impressed with their honesty, forthright persona, and their genuineness to make me happy as a customer, which is hard to find these days when a lot of businesses care about earning the money and not a repeat customer for years. This professional courtesy has truly restored my faith in the business and allowed me to see them in a more positive light and I will continue to shop here for my custom jewelry and regular luxury items. Lastly, I am adding this review as a commendation and to say thank you for such a positive and wonderful experience and these two deserve your business and recognition for providing such exceptional customer service and earning back my trust and business. Thank you again and I’ll definitely be back. If you ever questioned their authenticity or integrity, I hope this review quells that consternation and gives you confidence in shopping...

These guys are a bunch of crooks. I bought a diamond bezel for my Rolex and the diamond quality was terrible; I know diamonds. Then, I exchanged it for another bezel and they claimed that the stones were vs1 lab stones, but they were cloudy and looked like rock salt, and they had the nerve to charge more. Then, their jeweler broke my winder trying to get the bezel on and it cost me hundreds of dollars to replace the winder. Today, I find out that they took my original crystal off and glued a lesser quality crystal and now my original 18KT gold bezel won't even fit and now I can't change the bezel. They have permanently destroyed my watch and lowered the value of my watch. I cannot trade it or sell the watch. They are liars, scammers, and their Rolexes are probably fake. Buyer be ware because they will take your money and take advantage of you and probably take your original parts and sell them. I heard one of the salesmen say after I paid and couldn't get my money back that we can tell people they are getting diamonds but sometimes put moissanite on the watch, people don't know the difference and aren't going to check and he laughed about it. By the way, you did sell it and I have a receipt to prove that you modified it. Lastly, when ivkept texting and reaching out, your staff ignored me and stop...

As a company you should want a good reputation with your customers. This company chases a quick buck preying on the ignorant to the jewelry business. The day I purchased a $2000+ chain from this company I seen multiple people complaining about lies they were told about the jewelry they purchased. Should have been a red flag but I did business with them anyway. I was told I had a lifetime warranty the day I purchased my chain. Fast forward a little less than a year later I fly in from out of town to get my gold chain fixed. I’m told they can’t fix it as well as a bunch of lies I won’t go into. They tell me I need to buy another chain and basically my warranty is worthless. Prices are all ready inflated here. If you’re looking towards making an investment on a quality piece for your buck you’re better off going elsewhere. I don’t like making reviews but service was horrible. I hope this review helps both the consumer...