Ross Dress for Less — Local services in Houston

My mom and I had been a regular customer at this location. We initially wanted to come find some curtains at this location since we were familiar with the associates. Today is the first time in years that we had a situation with one of the employee. We checked out about 12 items and 6 of them being curtains. She (597607) then bagged the clothes in one bag and all 6 heavy ones in one big bag. One of the pair of jeans was missing a tag so we tried to find one that was exactly like it so she could do a price match. She continued to give us an attitude saying how it's not and she needs to check in the system. It came out to $2 difference so we didn't mind and took it. As we were leaving, my mom grabbed the curtains bag and noticed it was too heavy. She asked the lady for an extra bag so we could put it over or else the bag would ripped. The lady then refused and asked my mom just to carry them out. I then asked again and explained it to her and I quote "there's no more bag". When I can see clearly there was a pack of them behind her. She kept giving my mom attitude and threw the bag down as she said it was heavy. I told my mom we should leave and as soon as we stepped out the bag ripped. The situation was so upsetting as we never had this type of attitude from any associate before. People would be happy just to give us an extra bag. It's a plastic bag for god's shack. If you don't like your job just quit, we came to enjoy our time after working. The last thing we needed was that...

The supervisor Mr. Dean was extremely rude, unprofessional and disrespectful. I showed the salesperson an item and asked whether there will be an extra discount as it was damaged. The salesperson asked Mr. Dean and he said it’s a discounted store and their won’t be any additional discount and the customer doesn’t have to get it if she wants more discount. Mr. Dean said all of this right in front of me. His body language was as if “take it or leave it”. After the purchase, I went up to Mr. Dean and said that Sit you sounded really rude, as if you don’t care about whether a customer is happy with the shopping experience or not. It would have been alright to just say ‘Ma’am I apologize I can’t provide any additional discount’ instead of just showing an attitude which screamed out “I don’t care if you purchase it or not someone else will or pay it if you can or leave”. Mr. Dean upon hearing this told me that “He doesn’t owe me any explanation but still he didn’t direct his words to me but was giving the option to the salesperson to tell me” . Is this what you call customer service. Ross is a discounted store, I agree but that doesn’t mean there will be no customer service specially from a supervisor. I am really really dissatisfied with Mr. Dean’s attitude. I wish I recorded the conversation for the corporate to hear. I am not dying for $2 discount, it’s his attitude that...

Rude staff, the lady that was working the fitting rooms was sooo rude. I asked was she working in the fitting rooms and she said yes so I started to walk to the fitting rooms and she ran up behind me and said wait wait wait I need to count how many you have so I proceeded to show her the things that I have and I sit down the shoes that I had and when I came out nothing fit and she asked did i want any of it and I said no it did not fit so she grabs it out my hands. Then when I leave to go look at some more things I come walking toward the other side and she yells out wait wait wait let me get back over here so I can count your things and I’m like ma’am I’m still shopping I’m nowhere close to the fitting room relax. And then when I’m ready to try on my second set of things I showed her my three items that I had tried it on came back out when it all three and I go to grab up my shoes and the other items that I didn’t bring into the fitting room and she picks it up and shows it to her my face like...