Marble Slab Creamery — Restaurant in Houston

DO NOT GO HERE. FOOD AND HEALTH/SAFETY VIOLATIONS EVERYWHERE. i used to be an employee here. the manager and assistant manager are awful and dont know a thing about customer service; the worst i have ever seen. they put out stale products that are kept in a hot kitchen, not refrigerated. i have witnessed them handle the food with unwashed hands and no gloves on. the owners dont provide the employees with handsoap, so the only time they wash their hands is when they wash the dishes kr use the bathroom. they have small COCKROACHES that i have witnessed CRAWLING ON THE COOKIES and when i asked my boss what to do with them, he sayed to just pack them up for tomorrow with the other (stale, if i might add) cookies. they do not keep the dining area clean, only cleaning it when they feel like it. my shift manager actually told me that he doesnt clean the lobby because he doesnt want to deal with customers dining in. they rudely rush customers, and half the time the icecream is almost melted because they dont keep the freezer doors shut. the cookies that they make are actually smaller than what the company tells them to make, so they are basically stealing your money. they do NOT follow cleanliness standards in kitchen area. i repeat, DO NOT GO HERE. i worked here long enough to see how much this place needs to get reported and shut down. MOST GOOD REVIEWS ON HERE I BELIEVE ARE FROM FAMILY/FRIENDS OF THE OWNERS TO TRY TO MAKE THEMSELVES...

BEWARE OF YOUR TOTAL! Should've read all the reviews first! I was craving ice cream so decided to come get some (which is more overpriced than others I've been too but oh well). Told guy I wanted a medium and pointed to the board, he immediately got a cup and I told him I wanted a mixture, he put everything in a cup. I told him I wanted mix-ins so he started my mix-ins then put my ice cream in a cup. I told him to ahead and put the plain cone on top (since that was the deal free cone and stuff). He proceeded to charge me and didn't tell me my price. I has handed him my card but before he rang me up I asked my total he said $7.57 when it was suppose to be around $6.50! I asked him why he said I added a cone, I pointed to the board and said it comes with it and you didn't offer me a cone, you just put it directly in a cup! He said well the cone after is considered a bowl price now since it's not directly in the cone. I told him give me my card never-ending! As I was walking out I can hear behind me what sounded like him chunking/ slamming the cup of ice cream into the trash! GREAT CUSTOMER SERVICE... NOT! VISIT AT YOUR...

I love ice cream so it's hard to give 1 star to an ice cream place, but this by far was one of the most disappointing ice cream experiences of my life. I should have paid attention to the terrible review score for this location. Franchise owner must be instructing them to underfill the cups as the ice cream was level to the top of the cup. Not only that but it was melted. It looked nothing like anything advertised. It was melting on the marble slab while they were putting in the mixins. "here you are sir, a melted, under-filled cup of chocolate ice cream with some mixins thrown in". For the $6 it cost me I could go to a grocery store and buy a large container of cheap chocolate ice cream (probably tastes better), allow it to melt to a goop, and add my own mixins by stirring them in the bowl. Ridiculous all...