Colonial Dodge Chrysler Jeep Ram — Local services in Hudson

Beware if you bought the extended warranty!!!! This happened a year ago when I had to bring my car to a different mechanic to fix the 2nd problem I had told this dealership about and will never go back again. When I bought my car at a different dealership before moving here (an HONEST one) they said 'hey since it's $100 deductible for each time something is wrong if you have 2 things wrong it will still be $100.' Well I ended up paying and extra $160 and I'll tell you the story.

I had taken my car there other times for repairs and even checked with the warranty company and they hadn't been contact about the specific problem I had brought the car in for but they mentioned all this other non-warranty work I needed done. I should have known better to have not taken it back even then. Another time I had a second problem and had to keep reminding them it needed to be fixed. This last time they never did ask about the 2nd problem and I was too busy with work at the time to follow up. Which is NOT MY JOB to do in the first place!!! The lady who worked for the mechanic that fixed the 2nd problem told me that warranty company was never asked about the 2nd problem after I told them specifically to look at the motor mount TWICE!!! "oh we drove it around town and couldn't find anything wrong but found all this other stuff (not under warranty).' My boyfriend could rock the car back and forth and you could visibly see the engine ROCKING back and forth. Ok thinking we are 'seeing things' and they only fixed the one problem one month later my father was changing my oil and said, "Oh I noticed your motor mount on one side was worn away and 3/4" off center." So I had been driving a car cross country with a freaking broken motor mount after I had specifically told them TWICE to look at. Oh no they charged me $60 because they had LOOKED at the problem and if they look at a problem and don't find one they said they were going have to charge me for looking at it unless I wanted to apply that towards the non-warranty work they suggested I needed done. Then they said 'oh we talked to the warranty company and said they would split the $120 fee with them since we didn't find any problems with your motor mount.' Mmmm Hmmm. The SAME problem that they never had called my warranty company about telling me that they were gonna split a fee with. Right. What warranty company is going to pay half that fee too?

So I had to pay the 2nd mechanic the $100 for a warranty item that should have been fixed. On top of the $60 for them for 'not finding' any problems with my motor mounts. I should have only paid $100 to have both problems fixed at once and not $260!!! Ya'll might think and extra $160 isn't a lot of money but for some people like me every penny matters because I have a lot of out of pocket expenses that medical insurance doesn't cover. There's also no way that within a month the motor mount had gotten that bad. The mechanics do great work but after this shady stuff their's no way I'm going back. Call your warranty company every time to make sure they actually called about that specific problem or better start a claim before you go to make sure that your problem/s are addressed or better yet find an...

My family and I were looking to upgrade to a newer used car. After months of internet searches, weeks of phone calls, and weekends spent going from dealer to dealer we found what we were looking for at Colonial of Hudson. When I first saw the car in question it was on their web site. I sent an e-mail to them asking if it was still available. Within minutes I received a reply from Chris Farias. He said yes the vehicle is still available. (Let me preface this) We fell for the bait and switch a few times at other dealerships and was not too happy. Anyways. I asked if we could take a look at it later that day. "Of course" he said. I told him we would be by late that afternoon. When my son and I arrived the car was right in front ready to go. Chris greeted us at the door. Very pleasant. He told us to take a look at the car, he needed to get some plates for the test drive. When he came back he was right up front with us and told us he had to jump start the car to get it going (red flag). He showed us all the options and features for the car. Very knowledgeable about the product. During the test drive he answered any and all questions. Upon return to the dealership he asked what we thought. I said its a very nice car, however I would like my wife to be able see it. He was very understanding. Asked when she would be able to come by and see it? I said Tuesday afternoon (his day off). He said bring her by. On Tuesday (again his day off) we arrived to another pleasant greeting. He said need to get the car. He was gone for about 10mins. When he came back with the car, he again was very upfront about the car needing to be jump started. (red flag #2) Again before the test he made sure to show my wife all the options and features in the car. Again answered all her questions. After the test drive it was time to negotiate a price. One of the first things he did was made sure the battery was either fixed or replaced. As a person who hates the car buying process the negotiations were very stress free, and at no time during this whole process did we feel pressured into anything. After the dead battery incidents they even through in a new one for us. I feel that I got a great deal on the car I was buying and the car I was trading in. After we had agreed on a final price we waited about 20mins and was introduced to Ray Jimenez (financial adviser). Again his greeting was very pleasant. He made sure we understood all of our options for financing. He did mention to us the obligatory extended warranty, once we said no thanks that was the end of it. No pressure at all to buy things we don't need. This whole experience was as stress free as it could possibly be. I highly suggest that if your in the market for a new or used car you give Colonial Dodge of Hudson consideration. I believe you won't be...

I truly wish I could leave a higher score because I really like the service staff here; they are personable and good at communicating. However, I am disappointed in how the service scheduling and time management aspects are handled. I am not sure if this is a management issue or something else entirely. I ended up dealing directly with Tony to ensure the service was getting completed, which was reassuring but still speaks to the level I had to bring this to the attention of. Still, service advisors like Logan and Joshua are being set up to fail due to this issue, having to deal with frustrated customers who are receiving untimely service on their vehicles. Not once but twice have I dropped my truck off to be seen, and it has not even been looked at for over 3 to 4 days later, which is not only a major inconvenience but also quite unprofessional. And mind you, these appointments were given to me when I called, not requested by date by me, so this is not a self-inflicted issue on my end. The work done is very much quality work, but when it takes close to a work week to get my car seen in the first place, let alone fixed, this is likely not a place I will return to when my truck requires timely attention, which come to find, it did in fact need. Especially now, on the heels of my second visit, my appointment was moved a week later than initially scheduled, which I appreciated for the honesty instead of it sitting in the lot untouched for an additional week. However, when I dropped it off, I expected it to be seen immediately; it still sat from Wednesday through Saturday morning untouched before work commenced. To me, it's unacceptable to hold someone's car for that long when the appointment was for Wednesday and not do anything to it. And then I am told loaners are weeks out, so I am stuck renting cars or ride-sharing, just a very frustrating cycle. It may be time to stop taking new appointments and catch up on current services so that situations like this do not happen in the future. The kicker is that I am not angry; I am just disappointed because the work and staff do not deserve this, and I feel like a parent with the "I'm disappointed" shtick, but it rings true. However, the handling of time management and scheduling is so lacking that they're likely losing a customer...