110 Grill — Restaurant in Berlin

This was our first time to this franchise even though we have one locally in our home town; convenience played a roll in our selection. So I did the same thing I do at any new restaurant, order their fish n chips or chicken parm, because the way I see it having some experience around a kitchen, if you can't pull off either of those dishes I have no reason to ever order anything else from your establishment.

The service was great and attentive, beer and fries delectable, food...... extremely sub par for the price. The fish with the "fish n chips" was dry, bland, and lackluster. I wasn't kidding when I told the wait staff and manager that I've had better all around "fish n chips", for well less than half the price of their $17.50, from a pizza place! And honestly, it's been several different pizza places. I took only 2 bites of my Cole slaw, which came in a minute ramekin that didn't allow you to scoop anything out of it without it all falling out, and each bite was like biting into a whole raw onion. And it wasn't just my fish, the wife's burger was, for lack of a better term, bland and lack luster. She admitted that she much rather would of just had the egg and bacon and ditched the burger but she didn't want to waste what was honestly a fairly thick burger. The boy took his cajun fish burger apart and found it so unappealing after a bit of it that he settled on picking at my "blahhh" of fish. This coming from a kid who would eat sea food ever night if we allowed it. My daughter didn't really touch most of her food other than the fries but I'll write that one off to her being 3 and not the taste of the food.

In the end the manager did us right and we let them both know (manager and waitresses) that other than their food, which IS what we went in there for, everything else was great. My wife was amazed that I said anything at all, considering that I have never complained about a meal for as long as she has known me from high school (I'm 39 now), but couldn't have agreed more.

I refuse to give it a 1 star due to the pure professional and courteous dining staff but the 110's failure on a such a home grown basic culinary/pub/take out food has proven one thing..... I don't ever need to try anything else...

Went here for the first time last week. It was a Thursday night around 7ish. When we walked in the whole restaurant smelled of fish, not in a good way. I should have just left at that point, but my husband and I were interested to try the place. We were seated in a back overflow dining area. While it was quiet with only a few other tables filled, it was cold. There was cold air blowing on us constantly! Our server was nice but once we ordered our meals, she did not come check on us for over half and hour! It was a long, cold half hour with nothing but our cold drinks. At that point I had gotten up to see if our meals were ready and waiting for us, and I had alerted another server walking by that our dining area was freezing. I wish I had gotten up sooner since the heat was turned on at that point! But I kept thinking that our server would be coming by or that our meals would be there, so didn’t get up. When our food finally arrived after 8pm, a second person was with our server and apologized for the delay, informing us that our order had been caught behind a large party. While I understand these things happen, had someone taken time to inform us of this earlier we could have better prepared (or left)! The food ended up being good, although my sandwich was a bit soggy and the fries Luke warm. We were so hungry at that point we didn’t complain! When we returned home, however, I started smelling that disgusting fish smell from the restaurant again! My sweater had absorbed the smell! Apparently they do not use fan hoods and ventilation!

In conclusion— the food was good, but I will not be returning to this restaurant. The overall experience was dismal at best and I can get excellent food and excellent experiences (without a stinky fish smelled sweater) at many other restaurants!

Edited to add: I emailed the address given by the owner below. No response. Apparently it is a response just to give people reading reviews the impression they want to make things right. But the lack of response makes it clear to me they could care less. Definitely...

Absolutely amazing food and experience. We stumbled across this restaurant on a road trip. Unfortunately, I have to eat gluten free, and I always dread eating out, but this place blew me away. When we walked in, the host asked how many people, and before I could even ask if they had a separate GF menu, he asked "do either of you need a gluten free menu?" I was blown away to see that the menu was the same size as the regular menu, and not just 3-4 items like most other restaurants offer. Our waitress explained that everything is made from scratch, so that's how they have so many GF options.

We got the nachos as an appetizer which were to die for. Our waitress asked if I wanted a roll...yes a GF roll. I've never been to a restaurant that offers a GF roll/bread to start your meal. It was small, but it was clearly made from scratch, warm and the garlic butter hit the spot. I got the chicken caprese with a side of broccoli for my entree and once again, delicious. We decided to get desserts to go, and was expecting only to see a flourless chocolate cake if I was lucky, but the waitress said EVERY dessert can be made gluten free.

If you don't have dietary restrictions, it's hard to understand how frustrating it can be to eat out, and how much you sacrifice when you do eat out. When you eat out with a gluten restriction, you expect a menu with 2-4 entrees on it, staff who aren't knowledgable about the food, one bland dessert option if you're lucky, and definitely not a complimentary GF roll. I was in disbelief through the whole meal at the steps and care they take from the minute you walk into the door. They've set the bar so high, and I hope that other restaurants start to follow in their footsteps. I only wish the we had a 110 Grill closer to where we live.

Oh...and everything got rave reviews from my non-gluten free...