Uncommon Scents — Local services in Huntersville

I received several items from this establishment from my twin sons on Mother's Day 2020. One of the items was a tumbler with a straw. I was very pleased and appreciative that they took the time and effort to pick this out for me! Later that day I opened the cup to wash it for the first time and realized that the straw was broken. I mentioned it to my sons and they advised me that they had the receipt, but that I should be able to exchange it without one. A few days later I went to the store with cup and broken straw in hand in an attempt to either exchange the item for another one, or just get a new straw. I spoke to the sales associate on duty named "Susan". She took the cup, opened & inspected it and her first response was "this did not leave the store like this...we open all the cups before we sell them and would have noticed this". So she basically was accusing me or my sons of breaking the straw and then trying to return it. I assured her this was not the case. While we were having the discussion, another customer walked in and rudely interrupted us with a question about masks. Susan then rudely ignored me and helped the other customer despite the fact that I was clearly there first. After a few minutes I spoke up and asked: "so you are saying that you refuse to exchange the item or provide me with a new straw?", she responded with a rude "yes" and repeated her suspicion about what had happened...that I broke the straw. Okay guys, I realize that it is just a cup, but it's the principle of the matter! What happened to customer service and the belief that the customer is always right??? You know she could have returned the cup to the manufacturer as a damaged item. Needless to say , I expressed my dissatisfaction with her response and lack of customer service skills, and finished by adding that I would never be back to shop at the store again! I then obtained her name. She is not the owner, btw! According to the internet,the establishment is owned by Connye C. Connye. I have no idea if this is truly a person's name or what,but note to the owner: FIRE Susan!! If I owned an establishment, I certainly would not want her representing it!!!

PS: I later spoke to my sons who verified that Susan, was not the associate that checked them out when purchasing the cup. Susan is an older white female and they were checked out by a younger black female. How in the world would Susan know what the other associate did? Perhaps she forgot to open &...

Came to the store today to buy some Atlanta Braves items. There were signs for 50% off on certain sporting items so I wanted to see if this particular item was on sale as well. I asked an associate who went to check. As I was waiting the owner came Up. I asked her the same question. She told me the area I pulled the item from was the “baseball section “ which didn’t really answer my question. When I asked again she took the item out of my hands put it back on the shelf and rudely said “no”. I walked away as clearly there was no communicating with the owner. I still bought a few things and when my husband and I were checking out I stated to the owner that before she treated me so rudely and took the item away from me I was still planning on buying it regardless of the price. I also said she came across as quite rude. She told me that she was “kindly assisting” and answered all my questions. I then reiterated that she didn’t answer my question and just took the product out Of my Hands without asking if I still wanted it. Her response was “well I guess I can do nothing right, I’m wrong”. NO APOLOGY!!!!!!! Proceeded to ignore me and only speak to my husband in a very condescending tone. Not making any eye contact with me. Unfortunate for her, every visitor we have ever had in NC we bring to her store. NO LONGER. Clearly by all the other google reviews there is an issue. And it is this woman. I was just hoping she would look at how she treated people and maybe change some things considering she is a local business owner. But clearly she isn’t that introspective. Thank goodness there are other gift shops around town with friendly staff and kind owners. I will tell everyone what a horrible place this is and how terrible she treats her staff and paying customers. If only there was a negative...

It pains me to write this review, as I've been here several times over the past few years, as a person who lives in the area, most times shopping for gifts for other people. So I should at least acknowledge the fact that there are some good aspects of this store in that they carry a diverse and fully stocked selection of quality collegiate related gifts and decorative items.

While I understand that having a small store with many fragile or breakable items would cause shopkeepers to become critical of customers and advice caution, it is not an excuse to act rude. I have worked in the service industry and understand the stress it can cause, so the idea that an employee may have a bad day or week is understandable as well. However, neither of those reasons are good enough to explain the multiple incidents in which I have received less than ideal customer service.

Employees have scolded customers simply for browsing, often stock items in a messy and disorganized manner, and quite simply have acted rude towards me in almost all of the times I've shopped there. One woman who works there has also followed my cousin around as if she was suspicious! They also falsely accused someone I knew of stealing even though there was clear evidence to the contrary and almost went through her purse, even when she offered to talk to police about the issue.

In conclusion, these issues go above and beyond simply employees being lazy or rude, as that would be different. Instead, they actually put effort into making customers feel unwelcome and uncomfortable. The only draw of the store is that they are a local dealer for Tervis cups and college merchandise. If I could give less than one...