Kendry Collection Boutique — Local services in Huntsville

Buyer Beware and Aware!!

My loving thoughtful son purchased a few items for me from Kendry but unfortunately the shoes were too big and not my style at all so the first chance I had to return them, I ran into the boutique. It was 12 days later. I personally found most of the clothing to be rather ugly.

I was informed by the Clerk that I could only return them for a store credit because it was past 10 days of the purchase date. I explained to her that there is not one thing in that shop that I would wear so she got on the phone with her manager and was told to stand by the "store credit only" "policy". I pointed out to her that there is nothing on the receipt that says anything about a 10 day return policy nor were there any signs displayed informing customers of this ridiculous policy. While the store clerk was nice enough I will never do any shopping in this shop nor would I ever refer any of my brides, friends and/or family to this business.

I have no doubt that most women who receive clothing from this shop as a gift would probably want to return it so want to make you aware that this is not a business who values...

Just left this store prepared to spend hundreds on clothing. The skinny brunette with the stringy long hair wearing a crop top didn't ask me if I needed help ONCE in the 15 minutes I was in the store. She was more concentrated on her fellow crop top wearing teenage girls who bought a couple items while I had a wallet full of money waiting to spend. If she wants to compete in a popularity contest she needs to go back back high school not work retail. I'm a 28 year old conventionally attractive curvy blonde, how does she treat her older customers or those she doesn't deem attractive enough for her time? Mean Girl's life her need to grow the hell up and are the reason most people hate shopping in person these days. I've spent money here while the owner was there and she was lovely but as long as she hires immature mean girls stuck in high school mentality her business will never last. Last time I'll be in there, all it is is overpriced fake name brand items and repackaged Dolls Kill, Ranch Dressing and other online retailers anyway. Also the girl never answered the phone when I called to complain about my...

If I could give this place 0 stars I would. Their customer service is terrible. I purchased an item of clothing online for in store pickup and it didn't fit so I returned it within 2 days of pickup. The manager/owner of the store took my return and said I would be able to get my money back instead of store credit since I bought it online. A week went by and I still hadn't received my refund. I reached out via Instagram and they replied saying they would check on the issue. Then received no reply, no refund. I finally disputed with my bank and it has still not been resolved. This has been going on since March 12th, 2023. I have repeatedly reached out via Instagram and have received no reply. Now they are "temporarily closed" and their phone number no longer works. I'm absolutely livid and ashamed that a small business would cause this much of an...