Rent-A-Center — Local services in Hutchinson

We have quite a bit of things we have bought and rented. We recently had a sectional through them than we purchased another from somewhere else. They were to pick up the sectional a week ago and no communication till I called now it’s been a week and they stated they can pick up but it would be their secretary and she would need help. This was to happen at 2:30 august 9, 2023. No call and no show I called at 3:30 and they did not answer both my calls. Needed to get back to work so did state it was on our porch for pick up. Got a call at 5-5:30 stating they only could load cushions and foot stool being we were not home to help load. Than they stated one cushion was wet and smelled of pee. There is total miscommunication on their part and now I have the two pieces of sectional still on my porch and chair and they are closed for the evening. Will still continue with their services but not very happy at all with this experience. They kept saying well our delivery drivers have quite unfortunately I understand but they still do have customers as I am...

So went and bought a galaxy s5. From day one it had issues but since I bought it out right they wouldn't do anything. I went and spent 30-45 minutes at RAC to see if they can do anything the day after I bought it. They said it was unlocked and can use my sim... it's not. Volume up button doesn't work. If the device shuts off I have to spend 5 minutes trying to get it to turn back on. And I can't even Bluetooth my contacts from my old phone cause... you guessed it, Bluetooth doesn't work. I basically paid them for nothing. I would of loved to get a return or an exchange. Care more about money then they do customers. I'll pay the extra $100 and take my...

Had to give 1 Star couldn’t give less . I got a bed from them it had bed bugs . Returned it I had bed bugs. Had to pay 1500$ to have people come in my home to take care of them. I had to throw away my couch curtains I tore up carpet to get rid of them. I called them 3 months after they gave them to me to explain they gave me bed bugs and they said it wasn’t there fault and wasn’t going to do anything about it all together after replacing carpet in a 3 bedroom home cost me about 5500$ over a 500$ bed. In my opinion they are crooks. I will never deal...