Poshh! Skin, Laser, and Lash — Local services in Hyde Park Township

I am sadden by the fact that I have to write such a terrible review on a black owned business being that I run a few. With me owning a couple of businesses I understand how business work and should professionally run. I personally take responsibility for not reading the reviews prior to booking I so happen to run across PL&L on IG and decided to call them up. I spoke with the receptionist and told her that I wasn’t quite sure which chemical peel to choose from. She told me that I need to book a consultation for $50 and they’ll decide. Cool! No problem. I asked her if I can immediately get my chemical peel following the consultation since I’m traveling from a pretty distance and she said “Sure I’ll make sure I leave room for your service appointment. She booked me for the following week and that was that. I get there and they tell me that I can’t have my chemical the same day because they have to prep my face. This wouldn’t have been a problem if the reception would have explained the process over the phone in which she completely gave me false information. I get the consultation and they then tell me that I have to get a hydrofacial to start the chemical peel process off. Again the reception NEVER mentioned this $275 service that I would need to get prior. I said okay well let’s do it. Then they say, we can’t do it because we don’t have any appointments open. Now mind you, the reception clearly told me on the phone that she will schedule me a consultation appointment and a service appointment together. They finally find an open appointment for me but it was an hour later. They said “well this is Hyde Park just go grab something to eat or go shopping”. Still I was very polite and professional about it and did not start any fuss or push back. I leave and go get food and come back to my appointment. I get the service and right after they come to me with a list of products that I should use to prep myself for a chemical peel in which they said I would have to get two weeks after my service. I literally buy every product they recommended. Let me break this down more. I went in there with an understanding that I would get a consultation & a chemical peel and left with a $50 consultation, $275 hydrofacial (in which I never knew about), and about 7 products. All in all I left spending almost $1000 for a service I didn’t even know I was getting. Can you imagine that scam?! No apologies or anything just smiling in my face like everything is all good. Mind you, I’m a serial entrepreneur. I’m getting a chemical peel service so I scheduled my business and life to not be seen for 2 weeks because I didn’t want anyone to see me with a peeling face. I made those changes in my business and didn’t even have to b/c I didn’t even get it. They told me that my $50 consultation would go towards my hydrofacial service but I was literally charged for everything! No reimbursement. Before I left, they booked me a consultation for May 5th. Again, as a busy woman I don’t want to be seen with a peeling face so of course I rearranged my business ahead of time to flow without me being seen. They day before I get a call from the reception telling me that the owner (Tiffany) is going out of town and they will need to cancel my appointment. She then says that they won’t be able to fit me in until the end of the month as if they were trying to accommodate me for my mistake. The right thing to do especially after you just played me the previous time was to squeeze me in somewhere even if you had to stay after closing one day. You’re a business and the mistakes have been on your end so fix it! I told the receptionist how I felt and their was no accommodations. She said that she’ll send me the consultation payment back and that she’ll have the owner call me. Well, it’s May 14th and haven’t been contacted. Take this a warning people and read the other reviews. They have a pattern of behavior and they don’t care about people’s time or money. Now I’m out of almost a $1000 & still have to fly to Houston to get my chemical peel from a more...

I was so excited to get service done at this place; who knew it would become disastrous. In July, I booked a lasering session (chin and neck) with the manager/owner - Tiffani. My appointment was supposed to be at 11 o'clock. I arrived around 10:50 am, and the door was locked. Eventually, someone let me in. Upon entering, the owner was in the middle of getting a massage, so my appointment was delayed. I felt that was quite unprofessional, but I was so excited to receive my service. I sat around for a while until someone spoke to me to update me on what was going on. The owner apologized, and I had my service fulfilled. After receiving my laser session, I was satisfied. The owner was friendly, and I was happy to be supporting a black business. At the time, Posh Lash & Laser had a special going on - 6 laser sessions (chin & neck) for $100. I thought that was an excellent deal, so I signed up for it. This is when things become troubling. Due to my ingrown hairs/ skin problems, I was told that I should book a session every 3-4 weeks. Being a full-time student, that was a bit of an issue to commit to coming that often, so the owner told me to come when I could. I booked my second session, and the service was pretty good. The owner was late again, but I only waited about 10-15 extra minutes. When I booked my third session, the owner was 40 minutes late. This time I was more upset and noticed a pattern of her always being late. She tried to resolve the situation by giving me a free laser session. Cool! The fourth and last time I booked a session, I arrived at the building on time, and the owner was not there. This was the final straw for me, and I wanted a refund. I had driven 2.5 hours to get to this place of establishment just to be told the owner was not there, and I would not receive any service. I was upset that no one had called me to let me know my service was being canceled and would need to be rescheduled. At this point, I felt the owner was very unprofessional. It seemed like there was always an issue. I sent other relatives to her place of business, and they too had appointments canceled with no warning. I attempted to call and ask for a refund on the 3/6 services I had not used, and she stated there is a no-refund policy. I do not have any physical paperwork that says such. She attempted to give me another service, but I felt why bother when my appointment would be canceled or late. I wanted a refund! My time is just as important as hers. Posh Lash & Laser sells skincare products. I asked if the owner could send me a product to rectify my balance, and she agreed. That was about two months ago. I realize now; she never intended to send me products. In all, Tiffani acted like her lack of professionalism...

Tiffany is good at the work she does (lashes, skincare etc). However my experience as a client on the client relations side of things was not good. The services and products aren’t cheap and I expected a certain level of professionalism that I didn’t receive. First I was scheduled for an appointment and they could not find my appointment and had to reschedule me another two weeks out from a 3 week lash fill which meant my lashes were not on point for a good deal of time. Not a problem I’m flexible, however I received no comps or discount etc for something that wasn’t my fault. On another occasion I was told by Tiffany upon arriving at that moment a new person Gigi would be doing my lashes instead of her. I was not okay with that and expressed my hesitation but Tiffany assured me it would be good work. It would have been nice if I had a heads up and had a choice in advance. I wasn’t given a choice. My lashes immediately started shedding at a faster rate compared to when Tiffany did them. My hair stylist couldn’t even tell I was wearing lashes. I know the classic lash is a natural lash look but so many shedded due to poor application.. it was not right. I called 1 week and 5 days in, after the holiday when I had more time... to see what I could do to resolve and was even willing to pay for a two week fill service although I have always done 3 week fills... and all Tiffany offered was for me to come in for my 3 week fill that is 1 week out and with Gigi again as she said she no longer does lashes. I will not patronize this business anymore especially if I’m forced to go to someone I don’t prefer. It’s a shame as I’m an advocate for local small businesses and I spent the required amount on products to receive a complimentary chemical peel which I didn’t get to get yet..but I’ll travel the distance back north to the place I used to go to with quality work and service versus going 10 minutes nearby. I truly tried but it shouldn’t be this much work on my end as a client especially when the effort is not...