Something Wonderful — Local services in Indianapolis

I want to preface this review by saying customer service is PARAMOUNT, in the wedding industry. If you are a bride looking for someone to make your dress fitting an experience, to make you feel good or to make the dress altered to fit your body, just go somewhere else. There are literally TONS of other people who are happy to do your alterations and make you feel heard and important; the ways a bride should feel! The lack of professionalism and frank rudeness I encountered from the owner is something I have never experienced in a professional environment. My second fitting was mid-June and I arrived with my friend, masks in hand. I was told that only I could come inside with a mask (which is fine), but my friend asked if she could open the blinds on the door so she could see from outside the closed door. She was told rudely, "The blinds are open;" neither friendly nor accommodating. When I got inside, she told me "that's why I sent you a text message regarding visitors." I never received such text message and had no idea about visitation policies; if I had, I most certainly would have come alone. During the fitting, I was told, "that's not the way the dress is made, we would have to restructure the entire dress" for a minor bust adjustment. When I asked why the top looked the same and nothing had been done after three months she replied, “Well let me pin it! (Although it had already been pinned at the bust three months ago).” Being a bride during COVID, a lot of us have had stressful times trying to reschedule and postpone things. After three months of not seeing my dress at the second fitting, the only thing that had been done was a minor hem to the inner lining and the skinny boning/breast padding (the simple kind that goes in your average swimsuit top) was removed; that's it. This is after our first fitting when we discussed what the top needed to look like and how excited I was to see the dress at the second fitting with the top reconstructed. During an email correspondence to reschedule my second fitting, she even remarked, "Your dress is coming along great." Ultimately, I chose to pull my dress from her service due to the lack of professionalism, lack of progress to my dress and utter rudeness I experienced throughout my two fittings. I paid for the minor work that was done, was refunded the rest of the money that I paid in advance and charged a cancellation fee. I was quoted $650 dollars for my dress (I ending up paying $250 for another seamstress to alter it). When my friend went to pick the dress up for me in her sunroom, the dress was in its bag, draped over a chair (come on, at least hang it on something), and not one foot away from the dress was a bag of dog poop! I mean you really can't make this stuff up. It was disgusting and just goes to show how unprofessional this owner presents herself, especially during this global pandemic when cleanliness is so important. My ultimate advice; go to someone who makes you feel good any happy with your dress! Life is too short to have your dress done be someone who makes you uncomfortable and makes you feel as if you are putting them out for providing a service for you. Side note: I went to another seamstress the next day, and a few minor adjustments were made during my 30 min fitting and the dress already fits like a glove; the way it should be! Long story short: overrated, expensive; spend your time and...

I will preface this by saying I never write reviews. My wedding was on 6/7/25 and what was supposed to be 3 dress fittings turned into 5. I chose Something Wonderful after having two recommendations and one being my wedding photographer. Even from the first appointment, Sarah was not very welcoming. My dress was not the easiest- it was very beaded with lace and a lot of detail. It also had an open back. I did lose more weight than expected from the time I bought it to getting it altered, so partially that’s my fault. Things were going fine until the last appointment, which was supposed to be the one I took my dress home at. The boobs were not laying correctly as well as being a little too tight in other places so we agreed on making those changes and coming back the following week. I took some pictures of myself in the dress and by the time I got home in the afternoon I compared the pictures to what it was currently to what it was originally as well as the model photos online. I called them and left a voicemail explaining I was concerned that the back was laying very wide and not fitting how I thought it was supposed to or wanted it to. It was around 2-3pm on a Thursday when I called. I never received a phone call back, I only received a text message at 10am the next morning asking to email the pictures, to which I did shortly after the text. I never received a phone call or email back until the following Tuesday at 2pm. Granted, it was Memorial Day weekend but they were in fact open normal hours on Friday before Memorial Day. Given that my wedding was 2 weeks away at that point, I was stressed out and crying about the dress and just wanted some reassurance, I felt this was very disingenuous and like my concerns didn’t matter. I was already scheduled to come back that Thursday so by receiving an email late afternoon on Tuesday was not helpful and the email stated that the dress looked that way because of the mirror and my angle. At the next fitting the dress was better but still wasn’t perfect and there were minor adjustments to the chest that still needed fixed. My wedding was almost a week away at this point. I was scheduled to work Monday-Wednesday that week in order to be off for my wedding and Sarah was not super accommodating to the fact that this A. was not my fault I had to come back yet again and B. had to work before my wedding. I had to work around her schedule and ended up having to take off of work early in order to pick up my dress and make sure it was perfect and still had enough time until the wedding in case something else was wrong. Luckily I was relatively calm for the most part during this experience, but it definitely was not an ideal situation as a bride. I wasn’t really given a genuine apology for everything that I went through and it just made me feel like it was just a business and they didn’t care about my feelings or concerns. In my opinion when you’re dealing specifically with brides that is one of the most important days of your life you should be made to feel like your feelings and concerns are valid and should be responded to and taken care of in a timely manner and this was not the case. Also, not to mention it cost $1600 which is not a small amount to not be happy with the experience. All in all it worked out, but I would not recommend it or at least tell someone about my experience before I tell them...

Had multiple issues the day of my wedding with my dress. I brought the dress in to discuss my issues and it was not a constructive experience. Sarah continuously told me it wasn’t possible for my dress to have fallen apart the way it did (1 cup fully off, the other hanging, and strap hooks falling off, the “seam allowance” on the side was a mess and incredibly visible, plus the dress ended up falling off me all day despite fitting perfect the week prior). I was told numerous times it was my fault, I must have yanked at my straps and lost weight. Both are not accurate. She took no accountability. I was super appreciative to hear Sarah was willing to meet with me to but I left disappointed in her inability to say that maybe she didn’t alter or secure my dress as well as other dresses. Mistakes happen and it’s okay, but it’s not okay to gaslight your clients. I brought my husband with me who is genuinely the most understanding person I’ve ever met, and he left the meeting more shocked than me. Keep in mind I spent over $1200 on alterations, she refunded just under $300 for the cups and straps only. Upon my own research, I learned my dress’ fabric does indeed stretch when pressed which can alter its fit. I encourage brides to...