White Castle — Restaurant in Indianapolis

I'm so confused with this White Castle. They used to be so good, and the food is normally good... when they don't mess up the entire order. I just got back from one of the worst experiences there. I love White Castle and have given this location so many chances, but it's just gotten worse and worse every visit. I'm used to the poor customer service here because, let's be real, It's East Washington St. If you want your order even remotely right, you have to break it down to the person taking your order, that is, if you can even hear them over the speaker because it's so quiet. I ordered in my exact words "A #3 the chicken ring slider MEAL with a Hi-C Fruit Punch, small onion fry, and 2 ranches please." They proceeded to forget my fry get mad and stomp off and stare at me through the window when I corrected them then try to charge me an extra like what $2.75 I think they said for the fry? Then, when I showed them the receipt, the poor lady (basically the only one doing their job properly) had to yell at them to just give me the fry! Not only did they overcharge me (then proceeded to try and charge me some more), ignore me, but give me one of the worst customer service experiences possible. The food was good once corrected, tho. If anyone from management or anywhere higher up sees this, please restaff almost this entire location. Every person I've come in contact with except the woman who fixed my order tonight is absolutely disrespectful, unprofessional, needs retrained, and just overall a reality check. Someone, please fix this location. They desperately need all the help they can get. And for any customer reading this, don't be scared to report an employee, take pictures, and take down their names because something...

The worst customer service EVER! I didn't think it could get any worse. I really think they were trying to get me to cancel my order. Very rude. I placed an order, crave case with cheese. You want 30 cheeseburgers? Yes a crave case. I also need 4 medium shakes. Chocolate? Well it's the only flavor you have. No I didn't say that I didn't want them to spit in my food. Yes I need 4 Chocolate shake. OK that will be $48 and some change. I pull around and he goes oh we can only give you 3 shakes. He looks convinced that I'm going to cancel it. Him and his other 2 buddies are right there at the window not doing anything. I said that's fine. And he keeps looking at me and my daughter. I tried to look every now and then yo see how the order is progressing. Finally after about 20 minutes later we got our crave case. Now keep in mind I said Thank you with every shake he gave me and the crave case. He never said anything and didnt try to help get the crave case to my window I had to lean almost into the window to get a good grip on it. Think I am going to have to give White Castle my feedback since they were nice enough to ask for it...

If zero was possible that’d be the rating here. The service was horrible. The girl at the window thought it was funny when we were upset when she told us that they were out of multiple products. No coke and they couldn’t bother to tell us until they tried to hand off cherry cokes. Good thing no one is allergic to cherry. Could’ve at least let us know so we could’ve changed it before it was ready. No horseradish mustard. Again she thought it was funny when we were upset. that’s a White Castle staple and she had the biggest grin. We asked for other sauces for our food and we got everything we didn’t ask for. Not one sauce we asked for was given to us. I got a fish sandwich and it tasted like the grossest dirty unchanged oil and it was horrible. I’m so mad at this experience and will never return. It’s almost got us turned off from White Castle for good. The only location we can count on is the...