Burlington — Local services in Inglewood

IM WRITING THIS REVIEW AFTER RECEIVING WHAT I CONSIDWR TO BE THE WORST CUSTOER SERVICE EVER. UPON ENTERING THE BURLINGTON COAT FACTORY (3150 W Imperial Hwy, Inglewood, CA 90303) I WENT TO CUSTOMER SERVICE TO MAKE AN EXCHANGE ON SOME PANTS THAT DIDN'T FIX AS EXPECTED. I GREETED ASSOCIATE RHONDA AT THE REGISTER & MADE HER AWARE OF THE SITUATION, SHE IMMEDIATELY RETORTED "WITHOUT A RECEIPT WE CAN'T RETURN OR EXCHANGE ITEMS" ... I THEN TOLD HER I HAD MY I.D. & I JUST WANTED TO EXCHANGE. SHE SAID YOU WOULD NEED BOTH YOUR I.D. & A CREDIT CARD & (some other item i can't remember). I SAID I'D NEVER HEARD OF THAT POLICY AT ANY STORE. SHE GOT THE MANAGER ON DUTY (OSCAR RAMEDEZ) & HE REPLAYED THE SAME AFTWR SHE TOLD HIM THAT I DIDN'T HAVE MY I.D. OR CREDIT CARD WHICH I NEVER STATED. I CALMLY EXPLAINED TO THEM WHAT THERE POLICY STATED THAT RETURNS CAN BE MADE WITHOUT A RECEIPT AS LONG AS IT WAS WITHIN 30-60 DAYS & A I.D. WAS PRESENT. HE SAID THE WHOLE I.D. REBUTTAL AGAIN. I SAID WE'LL WOULD IF THIS WAS A GIFT WHAT WOULD THAT PERSON DO THEN. HE SAID "THEY WOULD HAVE TO GO GET THE PERSON THAT PURCHASED IT & THEY WOULD HAVE TO COME IN WITH THIER CREDIT CARD". I LAUGHED BECAUSE I DIDN'T BELIEVE HE COULD BE SERIOUS AS MUCH AS TECHNOLOGY & POLICIES HAVE ADVANCED. AFTER ABOUT 10 MINS OF US GOING BACK & FORTH & OF COURSE ME RECORDING IT HE THEN PROCEEDED TO DO THE RETURN. I HAD A OUT OF STATE GOVERNMENT ISSUED I.D. WHICH HE THEN SAID HE COULD NOT TAKE. SO I WILL BE BACK WITH MY PASSPORT. ALL IN ALL THE CUSTOMER SERVICE WAS HORRIBLE & THEIR COMPREHENSION & UNDERSTANDING LEVEL WAS ALMOST NONE EXISTENT. AT ONE POINT HE TOOK MY SCENARIO OF THE "WOULD IF SOMEONE HAD A GIFT" & STARTED TELLING ME I SAID MY ITEM WAS A GIFT. THIS EXPERIENCE WAS NOT ONE FOR THE BOOKS, OR MAYBE IT WAS... THE BOOK OF JUDGEMENT. SINCERELY, A VERY...

⸻

This had been my favorite store for many years, but after certain situations, I highly doubt I will ever set foot on that property again. First of all, the store looks very disorganized in the checkout area, and there were only two registers open for an endless line of customers. The air conditioning was not working, and most of the people in line were complaining about that situation.

Lastly, and most importantly, the manager, with a very arrogant, rude, and inflexible attitude, began scolding me because I tried to exchange a pair of sandals. She claimed that I had removed the tag, which was false, since the tag was on the sole. When I pointed this out, instead of resolving the issue, she insisted that she would not exchange them, claiming the tag did not correspond to the item I wanted to return.

I explained that many times their scanner does not work, and the cashiers simply scan another item with the same price (something the security staff confirmed happens very often). Even so, she only agreed to hand the sandals back to me and forced me to keep an item I simply did not want.

Please provide me with the corporate phone number so I can file a formal complaint and have this matter resolved. This is not about the sandals or money—it is about the way the manager humiliates and mistreats customers with her attitude. I also returned a blouse, and after reading your return policy, it clearly states that payments made with a debit card should be refunded in cash. I pointed this out and requested my refund in cash, but the manager flatly refused to do so……..I submitted my complaint on line, but no one has contacted me. 797181 in my...

MAKE SURE YOU GO TO THE RESTROOM BEFORE GOING TO THIS BURLINGTON FACTORY STORE IN INGLEWOOD. I have been a loyal customer since this store opened in 2015. Today, I entered this store to shop. I am diabetic and have to use the restroom to do #1 frequently. I asked a worker if she was kind enough to open the the men's restroom for me. She told me the restrooms were closed to the public. I asked her when this changed occurred. She couldn't give me an answer. I asked her, her name? She told me, "Cindy". I then asked her what was her Manager's name? She told me, "Leticia". I told her, they just lost a customer. Cindy shrugged her shoulders indicating she didn't care. As I walked to the opposite side of the store, I asked a male employee when the policy to close the restroom occurred? I was looking for a straight honest answer. And, to my surprise this employee told me bluntly. He said, "It was not a policy. The corporate office said to shut down the public restrooms in the store." Because of my medical condition I am considered having a disability. Thankfully I did not experience an embarrassing situation at your store. This is something your corporate office should reconsider. This store sells as it has a lot of public traffic buying the merchandise in your store. SO AS FOR NOW, MAKE SURE FELLOW CUSTOMER'S YOU GO TO THE RESTROOM BEFORE SHOPPING HERE. Please, share your thoughts...