West Marine — Local services in Islamorada

Bought new Yeti Tundra 45 Saturday and when placed in boat same day realized it did not have a drain plug. Called west marine before they closed and was told “ I should have checked it for the plug before I bought it” and they would have to review the “footage” because they had no proof it wasn’t there when I bought. Even went so far as to say “I’m not calling you a liar”. Seriously? Is that a normal requirement when purchasing any item to make sure every part is there? Especially a Yeti from a reputable retailer? Why would I purchase a 300 dollar yeti and intentionally make up missing a 10 dollar part. I supposedly was speaking to the manager Nathan and he finally said come back in and “most likely” he would give me a plug. So drive back 20 miles (on vacation no less) to MAYBE be given a plug that should have been part of the cooler to begin with? Honestly I think Yeti would cringe at this lack of support for their product. Nathan never entertained an ounce of customer service and was defensive and accusatory from the second i explained the unfortunate situation instead of trying to rectify it. West Marine has always been easy to work with so clearly this is a store manager issue but will also be...

We are leaving the store and was the worst experience ever. We asked for assistance because no one offer it, the guy comes and gets the chair we want down,he says he can call another store to see if they have another one, he leaves and complete forget about usm I make the line to pay, there was a lady as teh cashier, I explained what happened and she says he git caught up, ao I ask for her to call the store, and she pretends we wait longer because she says she has other things to do...then she pretends to call and says noone answer.... She was racist and rude, we are latin amd she treated us comoletely different than the white customers. If you are going to work in customer service you need to provide the same service to everyone if you are not capable of it, then do not work with the public. West marine should invest in better training ...

I have done pickups at this store since they built it. The store employee Justin is by far the absolute worst person to deal with. The first experience I had with Justin Besides him staring at you and treating you as if your less of a human than him... he refused to type the 10 dollar off code in the computer. Told me to drive home and print it out for him. I literally drove an hour to do this. So the very nice woman Cindy who works there typed it for me. He has always made it extremely difficult when returning warrantee covered items as he huffs and puffs and stares at you the entire time making it uncomfortable. I will drove to Miami before I ever spend another dime in this place as long as this Justin is an employee. I literally spend thousands of dollars at...