Costco Wholesale Corporation, Bldg 3 — Local services in Issaquah

Emotional Distress I am requesting a thorough and immediate investigation into this incident. No customer should ever feel dismissed or left in a state of emotional distress after seeking assistance from your customer service team. It is crucial that all customer service representatives are trained to handle customer concerns with the utmost respect, empathy, and professionalism. The experience I had is not reflective of the high standards Costco is known for, and it is imperative that steps are taken to ensure that such incidents do not happen again.

I would appreciate a clear explanation of what actions will be taken to address this issue and prevent similar occurrences in the future. It is important to me that this experience serves as an opportunity for Costco to improve its customer service standards and ensure that all customers are treated with the care and consideration they deserve.

In addition to addressing the conduct of the customer service agent, I would like to request any possible solution to obtain the product I was attempting to purchase. Although it is now out of stock, I am hopeful that an alternative solution can be found, whether it be a restock notification, an alternative product, or another form of assistance. This was a significant purchase for me, and I would greatly appreciate any efforts made to rectify the situation.

Thank you for your attention to this urgent and serious matter. I look forward to your prompt response and hope that my concerns, particularly regarding the emotional impact this experience had on me, will be taken seriously. I remain a loyal Costco member and hope that this situation can be resolved in a way that restores my trust in your company’s commitment to customer...

Hi Costco,

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