Men's Wearhouse — Local services in Jacksonville

If you are a person of color, specifically a black person, do not give the town center location in Jacksonville Florida any of your money…not a dime, nickel, or penny. I visited that location yesterday looking to make a significant purchase but was greeted with stares and silence while others were being helped. At first I wasn’t bothered much because they were really busy so I didn’t think anything of it. We literally browsed the store for at least 10 minutes and not one employee spoke a word to us. We ended up just standing in the back next to what looked like a customer service/help desk when another gentleman approached THE SAME DESK, and low and behold, a bleach-blonde haired, husky woman came to the desk and asked him how she could help. He shared his needs and then she asked him if he had signed in yet. His answer was no, so she directed him to go ahead and sign in. I then thought “oh, that’s why we were not helped yet” and I asked her where we needed to sign in and her face immediately displayed a look of annoyance while answering “you need to scan the code.” I’m like “what code?” “Where is a code?” Now instead of her spidey senses kicking in and realizing we MUST be first time visitors to the location, she goes a step further with attitude and snide remarks like “you passed by the sign as you were walking.” Meanwhile I’m thinking cuss words in my mind because I was already a bit shaken at her very obvious display of racism when she so graciously offered help to the other man, but I wasn’t throwing in the towel just yet because we had driven to that location for specifics that I had not yet found elsewhere. I had to ask her “where is the sign?”, in a noticeable irritated voice before she grudgingly pointed to the sign which was literally probably only 3 feet away from me, but I had not noticed it before because I didn’t come there to read signs, I came for help with a purchase. If I had been scoping every inch of the store I probably would’ve seen it, but I don’t frequent stores with instructional signs so I may have seen it but just didn’t know what it was. Still, her response was as if we were unworthy to even be spoken to until we spot this sign, read it, and scan a code for her time. After she pointed it out and I scanned it, she proceeded to first help the other gentleman who had arrived at least 10 minutes AFTER us anyway saying “it really doesn’t matter who’s next, we are so busy today.” I turned to my husband and quietly stated we could look for his ensemble somewhere else and he quickly agreed. As we walked towards our car, the lady comes to the door and says “I’m sorry we didn’t get to help you today.” Really lady?! Customer service means a lot when you are in a sales position but certain people just don’t get that ALL the money is the same color, so my skin color deserves and demands the exact same respect that she rushed over to the counter to give to the person who looked like her. I will NEVER cross the threshold of this location again and I urge others to follow suit (no pun intended) because I am pretty confident that I am not the only person who has felt that type of energy from that location or that lady. I truly hope this review helps somebody avoid the humiliation my husband and I felt, and I hope that employee and the store management realizes customer service is more valuable to some customers than price, and your employees are a reflection of you, the company. Your employee cost you about 738.00 yesterday. At least that’s what I paid at a higher priced store but customer service at the other store was STELLAR and those dollars were well spent. If there was an option here for 0 stars I’d click that one based solely on the treatment we received from your female employee on Thursday May 8th between...

I had posted a much more scathing review of my recent experience at Men’s Wearhouse, however, after speaking with a manager, Michael, I do feel his customer service and resolution of the issue is worthy of an additional two stars. He is the saving grace of this location and prior to speaking to him I would not have ever returned to this company.

I spent over $500 here only to receive very disappointing service. The woman who helped my fiancé and I choose the $500 suit, Ellyse (?), assured us the suit would be tailored and ready by October 3. It was communicated to Ellyse that we were attending a wedding on October 11 and would need the suit by the 4th at the latest. Again, she assured us it would be ready on the 3rd. On October 4, when we had not received confirmation that the suit was ready, we called, and a man named James said it was ready. But when my fiancé arrived to pick the suit up they said “it’s almost ready, wait 30 minutes and then come back.” 30 minutes later, my fiancé was told it would be ready Monday. I called the location after my fiancé left empty handed after driving into town and waiting. I spoke with Hannah on the phone- she apologized and said now it would be ready tomorrow, not Monday. Another employee then called my fiancé again and said tomorrow it will be ready. So tomorrow comes (now today) and my fiancé again drives 25 minutes into town to again be told it’s not ready. He said I was told by multiple people it would be ready today, I’ve driven here two days in a row and this is inconsiderate of my my time and resources. They asked him to wait 45 minutes more. Finally, they got him the suit. It does actually look good, thank goodness. My fiancé has a very athletic build and it probably was a difficult tailoring task- the tailoring job was well done.

At the end of this fiasco, when I finally got to speak with Michael, he had already refunded us some alteration fees without us asking which I did appreciate as it eases the frustration of the money spent for service. Thanks again to Michael for making sure this experience didn’t end horribly and for doing all you could...

The lady I worked with was rude, and extremely unhelpful when attempting to return my shoes. Not sure if she was the manager but i assume she was being she was called to the desk for a return. (Blonde taller lady) As soon as she looked at me she already looked annoyed. I wore the shoes ONCE, and upon using them was completely unsatisfied with the way they felt on my feet after wearing them a couple of hours. She did not ask me what happened or why I was returning them she just straight out told me that worn clothes were “all sales are final with no return” I do admit I did not realize that the bottom of the shoe was dirty and should’ve checked before hand so I can clean them myself without a problem but, she did not have to treat me the way that she did with no empathy whatsoever. When I asked to see the receipt so I can see this so called policy, she said she can not provide me with a receipt. Since when can’t we give or reprint receipts is beyond me. She then said I can speak to corporate if I would like , once again showing her lack of empathy or that she even cared. They were supposed to email me a receipt but I could not find it which she was also annoyed about. Upon looking at the policy on the website the policy states there’s a 90 day return guarantee if not satisfied with your purchase. And I am completely and utterly dissatisfied with not only the shoes but her lack of care, customer service and disgusting attitude. If you’re unhappy with your career, do not put that on the customer, find a job you can smile with, because YOU ARE the face of the company. If this woman is in charge mens wearhouse needs to look for a better candidate that’s going to treat their customers with generosity. Furthermore, I called another mens wearhouse, believe James was his name, and they stated they can help me if I come in. The lack of consistency with this so called policy of all sales are final is concerning and further validated her lack of wanting to assist. She needs to be held accountable. The Saint johns town center does need...