Berta Sawyer — Local services in Jenkintown

grandmother always got dresses from Berta Sawyer from years and years ago with lots of success but from the moment we walked in, the atmosphere was very uninviting. The staff was not welcoming and was very bossy towards us and towards their coworkers. My grandmother was looking for her dress for my wedding and it was the most unpleasant experience. During the first fitting, the seamstress was the most impolite, rude, unpleasant, disrespectful women. It seemed like she was in such a rush to get us in and out like she forgot who her customer was, an older woman that is slower moving. She did not listen to our opinions or what we wanted for her dress. She was too concerned with what bra she needs to be wearing. During the second fitting, my grandmother couldn't step up onto the fitting platform because it was too high of a step so we used a low step stool during the first fitting, but this time the seamstress had the audacity to just lift my grandmother up onto the platform. I'm sorry but you do not pick someone up/touch someone that you do not know and you do not know their health issues. That could have been a lawsuit if she got hurt in any way. It was unnecessary and uncalled for. Again, the seamstress was all about the correct bra and said she needed to have another fitting with the correct bra. Yes, I understand she needs the proper attire but you can still fit the dress to her. Making another fitting just because of this was absolutely ridiculous and we called and spoke to Sarah and she was absolutely amazing and helped us the best she could. We didn't need another fitting we just came for the last try on and pick up. Sarah was the only staff member that was kind and accommodated our needs. Before Sarah got there during our last try on the staff member who assisted us led us into the dressing room and was helping with the dress and then heard the door or something and just left the dressing room and left the door wide open. Who does that? There is an older woman getting changed and she leaves the door wide open. That is inconsiderate and rude. The overall cost of the fitting was absolutely absurd! The cost of the fitting cost more than my maid of honor's dress and her fitting combined and she only had a hem, some of the dress taken in, and straps made. Berta Sawyer is an atrocious place to shop for a dress. We will take our business elsewhere because we will not be disrespected like how the staff at Berta...

I called to make an appointment and was told that nothing was available when I could come in. I asked if I could come in and look by myself because I was not looking for an evening gown, just a nice dress. I was told that I could not do that because if I needed another size or anything, I would ask them and they would have to take time away from their appointment. She said that I could make an appointment in September so I said that I would do that and cancel if I found a dress sooner. She told me that I was being difficult and she didn’t want my business!!! She was VERY rude and I will never go there!! What happened to “the customer is...

Berta Sawyer is the best place on earth to shop for your special occasions. They also have beautiful clothes that are so different and amazing. Lela and Sara now own Berta Sawyer for the last year and they have really stepped it up and make you feel so welcoming and special. Fanny who is my stylist and the rest of the team are the very best to work with. The whole store was just remodeled and is beautiful. They all make you feel so special and so does the rest of the people that work here. You won’t be...