Newbolds Food & Libations — Restaurant in Jenkintown

I have gotten takeout and dined in at this resturant multiple times in the past. I previosly felt like the pizza was good and other menu items decent enough. This was the four time I have dined in there and I had one of the worst dining experience with the service. We arrived on time for our 8:30pm reservation, a reservation made a whole 1.5 hours before their closing time, which should be enough time for 6 adults to eat pizza, especially when there are only a handful of tables filled in the restaurant, so it was mostly empty. The waitress seemed like she did not want to be there. My friend asked a question about a menu item. It was a salad. However, the item was split in two lines with all the salad ingredients on one line and the dressing one the second line. So all my friend had seen was lemon dressing $12, and he asked what it was and why it was $12. This made the waitress upset. It wasn't until after she described it that we realized the two lines described the salad. I guess since she didn't like our stupid questions due to our confusion with reading the menu, she had to slam drink glasses on the table for the cocktail and two beers that were ordered. Either way, we order wings and 3 pizza pies. The wings came out pretty quickly, but the pizza took over an hour. Not once did anyone in the restaurant come over to address the issue before it became an issue. When we asked, they kept telling us a few more minutes it would be right out, and by they I mean the other wait staff and bartender because our waitress never came back over to our table. People who came in after us got their food before us. Mind you, I have order take out from here at least 2-3 other times, and the pizza took 20-30 minutes tops for multiple pies on a busy night. Remember what I said at the beginning of this review it was not a busy night. The kicker is they seemed annoyed that we were still in the restaurant eating so close to closing, but our food wasn't served to us until 9:40pm. We didn't see our waitress again until we asked for the check and boxes because we still had a whole pie & a half left since we didn't feel welcome to finish eating there. The best part, the pizza wasn't even good. The quality was worse than the previous...

I’ve come here quite a few times. This will be my last, at least for dine in. My MIL ordered the salmon, which states on the menu it only comes with sauce and spinach. She asked for a side of mashed potatoes too, because there was no carb listed on the menu with the salmon. Our server never told us that the salmon came with potatoes, despite asking, “You want everything that comes with it, right, the sauce and the spinach?” So when her salmon comes out with potatoes on the plate, she asks for the mashed to be taken back. The server got an attitude and argued with her, saying, “So, what, you just want me to throw it out?” As if it’s our business what you do with the food after a customer says they don’t want it. I ordered the fried chicken sandwich, and it was tasteless and the fries were soggy McDonald’s fries. When I told my server I didn’t like the chicken sandwich, he gave me a blank look for about 10 seconds. Then finally said, “Okay.” He then paused for another 10 seconds before offering to get me something else, very clearly not caring that I didn’t like the food while simultaneously taking personal offense. After this lovely exchange, he didn’t come to our table at all to see how anything was, and avoided eye contact for the duration of our meal. Upon exiting the restaurant and walking right by him, he again avoided eye contact and said nothing to us.

He made the interaction so uncomfortable, like he had cooked the food himself and owned the restaurant, as if it was a personal blow that we sent food back. Management never bothered checking in with us to see how our experience was.

The reason this place is getting 2 stars and not 1 is because the Detroit red pizza is superb. Anything...

We visited Newbolds based on a friend’s recommendation, especially for the pizza. The hot honey pizza with arugula and pepperoni was delicious. A little greasy, but definitely good. The wild mushroom pizza was decent but could’ve used more seasoning like garlic or pepper.

Unfortunately, the “libations” were a letdown. For a place that puts libations in the name, the cocktails were poorly executed. My Paper Plane came unstrained in a rocks glass... I’m not picky but pretty sure it should be served strained in a chilled coupe. My husband’s Boulevardier was fine, but the bourbon wasn’t specified, and it was served with tiny ice chunks that melted way too fast. Proper cubed ice should be a given at a place that brands itself around drinks.

The food beyond pizza was disappointing. My husband’s burger arrived twenty minutes after our pizzas, was unimpressive, and the fact that cheese was an extra $2 felt ridiculous for an $18 burger.

Service was equally underwhelming. Our server never introduced herself, barely checked in, and never asked how our food or drinks were. It was also odd to have the receipt just placed on the table with no folder or clipboard.

Seems like a pizza place that had a brilliant idea to turn in to a cocktail bar. Overall it was a mediocre experience. Highly recommend just ordering pizza, grabbing a 4 pack from Human Robot across the street, and...