[solidcore] Jersey City — Local services in Jersey City

Impossible communication. If I can give 0 stars I would.

I signed up for a 2-week trial and I was told various versions of its cancellation policy. Version A : during the trial we are lenient and we can discuss (of course this was during the initial sign-up and I took the word for it.)

My credit card was auto charged 40 dollars for each time they claimed I had late cancellation, two of which I’m sure were cancelled more than 10 hours prior to the class.

Then I went back and asked questions. (I called the studio at least 15 times but no one ever picked it up.) And below is what I got:

Version B: we can refund you 1 time for each month, regardless of whether you are on the 2-week trial or not;

Version C: the refund of the cancellation will be via the points accumulated to redeem for 1 class. (BTW, they cannot explain how points are accumulated and why there are no points showing in my account after taking so many classes.)

Version D: all our cancellation policies are listed on our website.

I then send emails which is the only way someone will communicate with you and asked for a phone call. Nothing progressed in a week.

I then sent multiple emails to follow up, and finally received a call from Morgan the head coach saying that our cancellation is on our website.

I asked for the name of the person who sign me for the class to begin with so we can compare notes on what I was told. Morgan let me know that they can’t see who sold me the class packs.

Good luck with how you do business.

45 dollars / class which offers 1 type of workout with 0 cardio in this competitive industry with horrible communication & customer...

Love taking classes here with Anna, however i went on a Thursday to try a different class and due to bad weather arrived exactly 5 minutes late. The blonde lady at the desk, instead of letting me run into class stopped me and began to ask me do i know what time it is? Which at that time it was still :35. As soon as i go to look at my phone it changes from :35 to :36. Right in front of her face. So i tell her it was :35 but it literally just changed to :36 while you're sitting here stopping me. And then she proceeds to tell me im 6 minutes late and the late policy is 5 minutes. I come from very far and with the additional bad weather, i was hoping for a bit of understanding, especially with the time changing right in her face as she stopped to asked me questions. Had i been 10 minutes late or something i would completely understand but this seems a bit ridiculous and put a bad taste in my mouth about the establishment. Not sure I will be returning anymore due to my experience with her, although I do love Anna Trans class. She did give a credit towards a new class but that doesn't really make up for the waste of time. Idc about the credit I would've rather her just not ask me silly questions about the time and let the minute go over, just to then tell me im now 6 min late, when if she never stopped me I would've still been within...

I enjoyed the challenge for a few months, but I can't recommend this place.

it is very hard to work both sides of your body symmetrically, due to the configuration of the springs, the nature of the workouts, and the fact that so much balance is involved. Doing this regularly gave me a shoulder injury that still occasionally acts up a year later.

they charge an arm and a leg and pay their instructors crap. Which is unfortunate, because the quality of the instructor makes or breaks the class. Some of the instructors were really great! But the good ones seemed to get promoted and spend less time teaching class (or perhaps more time at other studios).

what really soured me on this was one day I suffered a horrific injury while changing springs. Skin removed, bleeding profusely. Ran out to the front desk and was treated like an annoyance for asking for a bandaid. Was not asked by anyone if I was OK, nor were there any extra cleaning procedures that I was aware of.

They would call this place House of Pain if the name wasn't already taken! A good Pilates inspired strength workout you will definitely feel afterward with good instructors. A good balance of instructor feedback and not being put on the spot. Nice that they know everyone's names. The downsides are that classes fill up early sometimes and the room can...