Alamo Rent A Car — Local services in Jersey City

The worst experience ever in a rental location. I picked up a van at jersey city, which they were very nice and professional, I drove it out into the street and noticed a small chip on the windshield and the tires very worn so I called Alamos 1800 number as I was driving which they gave me a reference number and directed me to go to the LGA location and do a switch of vehicles, that's when it all went down the drain, that location was very unprofessional, rude, and disappointing. They had me there for over an hour trying to blame me for the chip on the windshield and had the nerve to threaten me with not giving me a vehicle unless I signed an incident report agreeing that I caused the chip and my credit card would be charged for it. I obviously declined to sign, after about another half an hour they decided to give me a vehicle and told me to just take it, upon entering the vehicle I noticed a yellow paper and when I looked at it I saw it was a quick accident report and they decided to make the report to blame me for the chip and then put that I refused to sign it, I then called the jersey city location and explained what had happened to which the representative was shocked and asked me if he can speak to them, I then handed the phone to the LGA manager, the Jersey city representative explained that the chip was already there and that it was not caused by me, the manager replied if they should do a report charging me or charging the Jersey city location. How is that even a question if they just explained it wasn't caused by me????unbelievable!!!!!the Jersey city representative explained that it would be charged to their location and gave a managers approval number. After that the LGA manager just gave me the phone and without even an apology or anything just said nothing, I had to then ask the lga representative if it was all taken care off which she replied yes, I have never experienced in all the years renting with alamo such disrespect, lack of professionalism, total rudeness . This is something that a simple call to the Jersey city location would've clarified the situation before any of the complete...

The price was right and the staff really friendly and polite. The car was also clean and new. An added bonus was after hours return which very few places in NYC or close to NYC offer. I give it 4 instead of 5 stars, however, since the last one hour of the rental was frustrating thanks to the location of the place. Let's say that the location is very convenient for people living in NYC who want to get to it via PATH. Driving to it - not so much. Not by a long shot. First of all, Jersey City manages to be an city not designed for cars - while at the same time not being pedestrian friendly either. The road system is horrible. Then, once you get to the Alamo location, it was next to impossible to find the garage. Basically, by the time you drive up to the front door of the rental place, you've already PASSED the garage, and then you have to turn around a maze of awful one way streets that are filled with Holland Tunnel traffic just to get back. Then, once back, it is confusing which opening is the one for the correct garage. There are two buildings next to each other with look alike garages and none is marked as the one for Alamo returns (Alamo told me that city regulations would not allow it in a residential area). Even the correct garage had confusing three openings and only the first one was the one for the garage (the others lead to a loading dock). Seeing the other comments, it seems many others have been frustrated by the confusing layout of this neighborhood and the lack of markings for the garage. I actually drove the car all the way up into the wrong garage! Fortunately, I called Alamo and the friendly front desk attendee talked me through how to find the correct garage. While the terrible street layout of this neighborhood and the lack of signage may not be Alamo's fault, I suggest that they forewarn people about this (especially those who may be returning after hours) and provide a detailed map or coordinates for a GPS to save people a...

WORST experience ever! They had good service while picking up the car but the worst after returning it! They are not responsible for the directions given by their customer service. Their call recording services are just name sake. They don't take any responsibility for what they say. Anything you ask about it, they will say they are sorry for the miscommunication and they cannot access the recording.Their drop box services are inside the garage and when they are closed, we reached out to the customer services for the first time, and they informed us that they don't have a drop box facility in this particular office and asked us to return the car next day by offering extra time. We did it accordingly. Now we have a bill with extra 133 dollars. If you contact the office, they will give you 10% off for the customers who live in the other side of the globe! YEAH! If you don't have a reason to go to New Jersey, they will give you one! Spend thousands of dollars they will give you tens of dollars discount. NEVER RENT CAR FROM HERE!! YOU WILL BE CHARGED FOR NO REASON!! THEY ARE NOT RESPONSIBLE FOR...