Ulta Beauty — Local services in Kalispell

I wished I read the reviews first given our communities recent mask changes before coming, of other guests who took the time to write about their awful experience being told to put on a mask or else. As you read the others experiences you’ll see the same careless response.

Today was my last visit and store purchase. I came in with my teenage daughter who had a mask on, but as soon as the store manager saw me without one I was immediately told I needed to put on a mask or I could not finish shopping. I politely mentioned I have a medical condition (which I do, and am not claiming to be “allergic to tyranny”) and she repeated its store policy and that for the safety and comfort of others I cant shop in store without a face covering and proceeded to offer me a “paper mask”. ... paper? I might as well not wear one because how could a paper mask be as good as the others but whatever. She told me she could not let me browse around without a mask. She then asked if I was done with my shopping since I had a few items in my hand and I said yes and she said she would check me out and whisked herself past by to the counter. I’ve never felt so unwelcome and discriminated against even though I politely mentioned I have a medical condition preventing me from 100% abiding a suggested approach to this situation. Even when this whole thing is over I wont be spending my money there. They dont ask that guests wear masks, they demand it- or no in store service. No you are not welcome inside if you cannot wear a face covering. There are many other stores who will respectfully allow you to shop despite your limitations. A mandate is not a law, but Ulta is acting like you’re breaking one if you walk in maskless. Even if you are aware of your personal space and can keep 6 feet away it’s unacceptable to the establishment and they will borderline humiliate you as you chose to come there to spend your money.

Even though I have reached platinum status for spending a lot of money at Ulta and have a charge card there, I wont support a business who has obviously no consideration for those who have medical conditions and choose to accept the risks involved with catching the flu, each...

As someone who works in healthcare, I understand our state's current mask mandate. I also know that there are exemptions for people who have respiratory ailments. Therefore if you see a person without a mask, you should assume that they do indeed have a medical problem that makes masks uncomfortable. HOWEVER you are not legally allowed to ask if they have a medical ailment.

I have copied and pasted this statement from our Governor for your employees to educate themselves. Please read the last sentence carefully:

The directive does not require face coverings in counties with three or fewer active cases or for children under 5, though face coverings are strongly encouraged in both cases. Other exceptions include children under 2, while eating or drinking at businesses that sell food or drinks, during activities that make face coverings unsafe (like strenuous physical exercise or swimming), while giving speeches or performances in front of a socially distanced audience, while receiving medical care or for people with a preexisting condition that would make wearing a face covering unsafe.

Today I entered Ulta not wearing a mask because I do have a respiratory ailment that makes wearing a mask hard to breathe. (Not that my protected health information is any of your business) I was accosted and humiliated by the assistant manager as soon as I entered the door. I was told I could not shop without a mask and that it was a state mandate. Knowing that I was exempt, I stated I had a respiratory ailment. I was informed it was a corporate mandate and it was required. Every person in the store was staring at me. I was absolutely mortified. Was I coming in to window shop and touch everything? No. I needed my usual foundation. I would have been in and out within 1 minute. Instead I was there for 5 minutes because of the lecture I received from someone who was uneducated.

I have spent about $1000 at this store over the last couple months. I will now by directly from Urban Decay instead of walking into this store to be...

Worst customer experience ever! This afternoon was my first-ever visit to Ulta. I approached the counter with my items to pay, the cashier Fiona giving no greeting or acknowledgement, she just asks "Can I get your phone number" and I replied that I am not in their system (this being my first visit!). Exasperated by this answer she insisted "Can I still get your phone number" and I politely said I prefer not to give out my number. I don't even know what Ulta's membership program is so why would I randomly give my number to this rude cashier? Instead of explaining anything about membership and any incentive as to why I would want to provide my digits, she rolled her eyes hard and immediately turned to the guest checking out next to me. "Want some extra points?" she asked the woman, as if to punish me for not giving her my phone number. "Sure!" the woman said and quickly provided her number which Fiona then input under my order. I was in shock at Fiona's audacity, but did not protest in the moment, just let her continue to see if she would acknowledge what she had just done without even asking me. But she didn't. She instead ended our transaction by spitefully saying to me "just so you know, you can't return any of this." Ah, Fiona, but here's the irony: my purchases are now credited towards that stranger's membership and I can see all her information on my receipt, including her member number and amount of accumulated points, so I can use them for myself now and make full use of her membership, including returning items. Ulta should be aware of this breach of privacy and of Fiona's ulta-mite customer...