The Home Depot — Local services in Kannapolis

As I walked through the lumber department at the Home Depot location in Kannapolis, NC a little before 8:00pm on Friday February 16th, I was met with a huge Great Dane completely unleashed. He left his owner (another customer in the store), and walked right up to me. There was also a female employee who was working in the lumber department and walking with this customer. I was stricken with panic, and I stopped in my tracks. I immediately turned to get away from this huge unleashed dog as I am very afraid of dogs. The female employee chuckled because I was so afraid, and while I slowly walked away, the owner tried to get his dog away from me by whistling at him, calling his name and clapping his hands. The dog finally left my side and ran back to his owner, and the female employee who was working in the lumber department continued to chuckle, and so did the Great Dane's owner.

I then hurried to the front service counter where FOUR female employees were standing there just talking. When I asked to speak to a manager, I was asked why. So, I told them that there was a huge dog walking around with no leash. One of the female employees proceeded to call the manager, and completely MINIMIZE my concern by explaining that there was a customer who was uncomfortable with a dog being loose in the store, AND THAT THE DOG WAS WITH IT'S OWNER. The employees up front never asked me if the dog was with anyone, which made me realize that they were aware that the unleashed dog was in the store when she commented to the manager that the dog was WITH IT'S OWNER. The female employee who called the manager said that she had to go relieve the manager and that he would be right here. After a few minutes, another one of the four female employees ensured me that the manager should be here soon...

After a few more minutes, I grew more and more afraid to continue to stand in harms way as I waited for the manager. I left in a hurry fearing that while I waited for the manager, this dog would come back up to me, sense my fear and bite me. I find it questionable at best that the employees displayed such disregard for me as a customer, as well as the other customers.

In our modern society, most places are pet friendly, and I respect that. But, it is highly irresponsible to bring an unleashed dog into a public establishment. Then to take it a step further, to add that the employees behaved as if this was completely appropriate behavior for their customers to be subjected to such irresponsible actions, that could result in someone getting hurt.

I am working on a deck project for a party that I am having in May, but I will not go back to Home Depot after being handled this way. My preference has always been The Home Depot over Lowes, but that has changed today. I will no longer patronize...

This Home Depot is the worst I've ever visited. If I could give no stars, I would. I requested blind installation for 5 windows on May 1st. It's now June 7th, and only 1 blind has been installed correctly.

The blinds were ordered after HD’s vendor measured my windows. The associate handling my order was inexperienced and had to call her supervisor, Samantha. Samantha assured me the blinds were in stock and could be cut within 2 hours. I never received a callback.

On Monday, I called to check on the blinds. The associate apologized, saying he never received the order. He cut the blinds within an hour due to the inconvenience. I picked them up that day and waited for the installation to be scheduled.

After 4 days with no communication, I called HD and was falsely told the installation company had been notified. The installation company finally contacted me on Saturday, saying they were just notified and were a week behind. They arrived on June 3rd and found the blinds were cut incorrectly.

I called Samantha, who was rude and unhelpful, saying she had no control over the cutting process. I returned the blinds and spoke to the manager, (Darian), who said to have the manufacturer cut them correctly. Darian was extremely warm and empathetic towards my inconveniences. He said he would contact the installation company because no notes were confirming the blinds weren't cut correctly yet, which makes sense. After all, it was the same day. However, It’s been a week, and I’ve heard nothing after multiple disconnected calls.

I would NOT recommend any blind installation or project at this location due to their unprofessionalism, inexperienced staff, lack of empathy, and poor customer service. I spent nearly $500 and only got one blind installed in a month. This is unacceptable.

I purchased my first home in April, and I still have no blinds installed. Do yourself a favor and...

This place is ridiculous. Placed an order online for pickup of an item that was in stock. Get home and the charger for the battery didn’t work at all. I have other Ryobi products, so tried a charger I have and it worked, so I knew it was the charger and not battery. I called in - waited on hold for 15 minutes to speak with someone and explained to her that the charger was bad, but I had to work that evening and couldn’t make it back to the store. I needed to use the product today, as this morning is the only time I’m off work and needed the battery to be charged. She first told me I couldn’t return it to the store because I’d ordered it online - let her know it was just a pickup of an in stock item and she still said I needed to bring the entire box back to essentially just swap out a charger. I rearranged my work schedule and drove 40 mins round trip back to the store to do this - I lost money and time because they sold me a defective product and were unwilling to work with me on this. The lady at the pickup counter was very nice and tested the product for me before I left so we are all good. Then today they call me to ask how my experience was - I explain the situation and this person also asks how I was able to return the product to the store since it was an online order - I’m telling them that I, as the customer, made concessions in my life and lost money because they couldn’t work with me and nothing...god forbid I used curse words to explain the situation - not at the employee, but to explain the situation and the lady hung up the phone (are you kidding me) - I called back and she said I was being abusive to her - good grief - I asked how was I being abusive to her by being upset about the situation and where was my solution? Maybe try to help your customers to be least inconvenienced by your faulty products and they won’t be upset. ...