Cavender's Western Outfitter — Local services in Kansas City

Worst online store ever. Bought one pair of boots got charged for 2, paid 2 day shipping but I'm getting 5 day shipping. I tried to contact them several times but all there said was to give it 24-74 hours for the pending money for the 2ed pair of boots ( witch I did not buy) will drop... Then I contacted them again after the 24-74 hours an said "the amount for the 2ed pair of boots is still pending an the two day shipping I paid for is 5 day shipping an I would like a refund on that as well."..They said "the pending amount should drop out of pending in a few business days (story #2) an they ignored me talking about a refund on the ""2 day shipping"" .. the amount for the 2ed pair of boots (that i didnt buy) went through, charging me 400 something for one pair?!?! . I tried contacting them again today saying "I was Not satisfied with the way anything was handled, and I want a refund on that ""2 day shipping"" also the money for for the boots went through an I want a refund on that" no one has yet to...

We had previously given this store a high rating, however, we went back a few days ago and it's like a completely different store now. Still the same "theme" of western wear, but the designs are so much different. More for the younger crowd, not traditional western wear. Bright colors, pastels, Aztec designs, etc. If you were born before 1990 you may have trouble finding clothes that fit your taste. Also, other than one lady (I think her name is Margaret, she was great.) , the other staff was not friendly at all - acted as though they wanted to be anywhere else but there. No help. No smiles. No "thank you for shopping with us". Nothing. This was our last visit to...

Customer service is HORRiBLE!!! We took advantage of their buy 2 get 1 jeans in August 2021. Within 2 weeks my husband's jeans, the rivets came off. We called Cavender's was advised to ship them back. They then called to get credit card for new jeans?! NO!! After 6 weeks and hassle back and forth he said keep them don't ever call again. So April 2022 my jeans split at the pocket. So we called and same, send them in. (Mind you we had them checked out before shipping back and was told defect in jeans where the split) we get my jeans back today and told this was regular wear and tear. Cavender's customer service and jeans suck!! We will NEVER purchase...