Dutch flowers — Local services in Kansas City

I love visiting this place nearly every weekend and the quality of their plants and customer service has always been great UNTIL today. The only reason I'm giving a 3 star review has to do with an encounter upon entry today by a man who confronted my boyfriend and I about our dog not being allowed in the store. We informed him that he was a support animal and received a very judgemental "if you say so" response to which I offered to show paperwork and he declined. We tried to move on and continue enjoying our evening and shopping experience in this adorable store that we have frequented with our dog several times before but this man followed us inside and continued to harass us with questions. He asked about what training our dog has been through and asked intrusive questions about what disabilities we had that would require a support animal. The tone he used was aggressive and I continued to ask him to please stop asking us questions as I was not going to answer them but was happy to show him the paperwork which would allow us to continue about our business. After he continued to ignore my offer to show him the paperwork and continued to abrasively ask us questions I informed him that the reason we had a support animal had to do with my boyfriend's mental health diagnosis and that his harsh tone and attacking mannerisms was not helping. I had hoped that with this information he would back off and let us go about our business instead he responded with "well I guess the animal doesn't work then". At this point we decided leave to prevent my boyfriend from having a panic attack due to his increasing anxiety from this horrible interaction. I'm writing this review with hope that this man will be educated on how to behave in a more professional manner and learn to respect people's privacies so they do not have to disclose their disabilities or mental illnesses in front of an entire store. Today could have been an enjoyable day and instead due to this man's hostile interaction with us we had to end our...

I've read about others experiences below, so I'm glad I'm not the only one who felt something off when entering this store. I'm with Big Brother's Big Sisters KC, so my Little & I stopped in to inquire about the "Free Flowers" on Tuesdays (I was referred by a friend who told me they have them that day, but it's actually on Monday). We were also dressed down because we were attending yoga afterward. We walked around to browse for a while. After getting inside where the cashiers/workers were, we were not greeted upon entry just looked at weirdly. Also to mention, we were followed & watched closely. When we went to the front to ask about the free flowers on a Tuesday we were told they had some on Monday but were all gone. If in fact they do give away free flowers on Monday, as common courtesy/customer service, she could have notified me of that & told me to come back next week! She proceeded to mention, they had some flowers for $1 as if I wanted a deal so bad that I would purchase anything out of that disgusting establishment. Her attitude & demeanor was very disrespectful as if I did something to her/as if she was scared or on defense mode (Lady with long brown hair. The other lady there was the one following us). After that short, yet ignorant encounter, she left from behind the counter & went somewhere??? The other lady who kept following us came up to the front where my Little was looking at bracelets & was still watching us closely. I was completely wrong with my days, however I WILL NEVER GO BACK THERE because of the service. I went into another store first & felt the same way. I'm not sure if it's a City Market thing or what. But, it was my first time stepping foot over there & I won't attempt to venture anywhere else in that proximity. I left there feeling really let down & confused because had I dressed up any differently would I have gotten a simple greeting? They don't even know me or my credentials!!! They get -0 stars from me. Completely...

Store was lovely. However I’m big on service, especially when it comes to purchasing items that tie into spirituality. I went to the counter to compliment the store and there were two women at the counter 05/24 @12:30PM CST. One of the women were extremely rude and acted as if they didn’t want to speak. The other was on the phone. I literally sparked a conversation about how I never new so much existed behind the plants entry to the woman at the counter who was available to speak, and how the store was beautiful. She looked me up and down as if my attire (hoodie and sweats on a rainy day) was an issue as I was speaking to her…and gave an extremely forced & dry ‘thank you.’ And nothing more.

However I spoke with a young Asian woman who was very pleasant and social. She matched my energy. She was extremely pleasant and obviously knows how to treat a potential customer. Unfortunately, I’m very spiritual and I feel like it wasn’t meant for me to discover the store. I’m glad I experienced the unpleasantness at the counter, as I feel like that is a sign for me to not purchase anything from this store. Energy can easily be transferred into the items they’re selling. I will not be returning or recommending and I hope they take my review into consideration as to how to improve how you treat potential customers. Seems like based on previous reviews, they tend to profile some of their customers based on skin color. Gives the city market a bad reputation. You’d think after so many similar reviews, they would maybe self evaluate? If nothing changes, then you can safely say they aren’t welcoming...