The Blue Line Hockey Bar — Restaurant in Kansas City

I've been very disappointed with the Blue Line staff. I run a charity organization that relies on fundraising from generous members of the community. Last year, we were ecstatic when we heard that the Blue Line would be coming through for our organization when they promised a gift card to be donated for our raffle. We called, got passed off, took multiple trips to the Blue Line, etc., all searching for an elusive gift card. Unfortunately there was never any gift card. (If they didn't want to donate to our organization, that's fine... just say "No.") It was truly bizarre since all the dozens of other companies, individuals, and organizations in KC (both local and national) were able to promptly donate much larger donations with no problem or hesitation. After several weeks of us trying to track down this elusive gift card, including several trips to the bar by all of my co-organizers, we gave up since it became evident there was never any donation.

Okay, so things happen... no hard feelings. Maybe there's miscommunication within the organization or they just had a crazy few weeks.

Fast forward to this year, and it's the same old story. The Blue Line management and ownership said they were happy to come through with a generous gift card, and then, like Lucy with the football, they pulled the same old bait and switch they pulled the year before.

I know we're a charity organization, and they were offering to give us gift certificates (ie - beggars can't be choosers), but I feel this warrants an exception. We wasted several hours in trips and calls and texts trying to track down what they had promised, and it happened two years in a row. Absolutely shameless.

My group of friends and I used to come to the BL every weekend, but sadly, none of us will ever be coming again. We've been lucky enough to forge other business relationships in the community through our growing charity organization, and as more years go by, we will be more than happy to support and advertise to our followers anyone...

This place used to be amazing but service has really tapered off. My wife and I popped in this afternoon during happy hour to have some drinks and watch the Royals opening day game. Despite only a handful of folks being in the bar, service was terrible. You could tell the bartender did not want to be there. We sat with empty glasses for at least 15 minutes, while waiting I pointed out to my wife that everyone's drinks at the bar were also empty. High-tops were coming to the bar to get refills and irritated the bartender. Despite this, we decided to order some cream cheese jalapeno poppers, which were advertised on the happy hour special. They were amazing just as they always were. Then the check; after giving the bartender the card for the check, it took about 10 minutes to get the card and receipt. The poppers were not marked on happy hour and we had a 4% "convenience fee" (whatever that means). Rather disappointing from what this place used to be.

TL;DR - Food is good, service (even directly at bar) was terrible. If you're looking for a place to drink and keep your glass full,...

I had high hopes for Blue Line Bar after hearing good things and seeing it labeled as a “hidden gem.” Unfortunately, my experience was far from great. The music was honestly the highlight great vibe, and our server was super friendly and attentive. But that’s where the good ends. As soon as we sat down, I noticed the cleanliness was not up to par. Things only got worse when a mouse ran across the floor from the kitchen twice. It wasn’t subtle, and it definitely wasn’t something you could ignore. When we brought it up to the girl who seemed to be in charge (possibly the manager), she completely brushed it off, saying something like it was “normal” to have mice around in a restaurant. Even if that were true, the way it was handled with no concern or accountability was unacceptable. The food itself didn’t help not worth it. It lacked flavor, and I left more uncomfortable than satisfied. I’m all for giving small or “hole-in-the-wall” spots a chance, but this one needs to take cleanliness and how they handle customer concerns way...