Office Depot — Local services in Kansas City

I went in to the office Depot store in Liberty Missouri on 10/2/24 to replace a chair that was delivered damaged. Greg brought a cart and helped me get the chair out of my car and into the store. He then tried to return the chair. He ran into all kinds of problems but kept trying. He called for assistance and Alex, an assistant manager, came and tried to show him how to return it. He told Greg that he was off the clock in 4 minutes, but he would help. He couldn't get it to work either for a while. Alex tried several different ways to get it returned and finally got it to work. It was obvious that the system was having problems. We finally go it returned and Greg started the ordering process for the replacement chair. We had gotten the chair at a discounted rate but had expired. Greg couldn't get the system to change the price. Alex came back up front and saw myself and Greg still working on all of this. He came over, off the clock, and asked if he could help. Alex couldn't get the system to change the price either. Alex finally went to a different computer and finally got it to change the price to the one I purchased the original chair at. I commend both Greg and Alex for going above and beyond to resolve my issue. Alex stayed, off the clock, and made sure I was taken care of properly. You need more...

A coworker of mine went to fax, just fax nothing else. She faxed 25 pages at a machine where nothing like a charge per page was even posted. After the fax she walked up to the register to pay and the charge was $38.50!!!! 25 pages!!!. Then after the first supervisor was called he called the store manager and the man couldn't be anymore insufferable and ridiculously rude about it. She didn't have that much money. She would have paid the $28 she did have and offered to pay the rest on Tuesday when she got paid. The manager Josh wouldn't have any of it and got in her face and started yelling that it was "THEFT!!" She tried to tell him that if she would have known how much it cost she wouldn't have used it. He just yelled rudely making a huge scene where everyone was looking and said "we have your picture and you are banned from any Office Depot of office max in the world" She even called later to apologize and see if he calmed down and express how she didn't appreciate the way he acted and was still willing to pay the charge on Tuesday. She explained to him that she is a disabled combat Vet and he said, on recording, that he didn't care if she was a Veteran disabled or not. I would never ever go to that office depot unless that idiot manager Josh...

I try not to go into office supply stores unless absolutely necessary because I always seem to get pounced upon by cell phone salesman or hounded about rewards programs. That being said, the Office Depot in Liberty was a completely different experience for me. I did get approached by an associate to see if I needed any help as I wandered around talking to my wife on the phone but he did his best to minimize interrupting my conversation and seemed genuine in his desire to check on me.

My cashier was friendly, conversational and pleasant. In fact, he brought up the rewards program without resorting to a robotic, preprogrammed sales line. That was refreshing and I almost signed up just because of that! He mentioned how much he loved his Google Home Mini that I had decided to purchase at the last minute while waiting in line. (My wife will surely not be happy about a $50 impulse buy but that is a different matter entirely)

All in all, I walked out feeling great about my experience and I am positive I will return again. Highly recommend this location! Clean, professional...