Ulta Beauty — Local services in Kansas City

I had the most incredible experience at the Ward Parkway Ulta store in Kansas City, all thanks to the exceptional assistance of Raven Cruz, a prestige beauty advisor. Raven's expertise in skincare was evident as she flawlessly color-matched me and provided valuable insights into various products. She went above and beyond, not only helping me find the perfect items but also guiding me through the selection of a brush cleaner and recommending an ideal gift for my mother—an exquisite Peter Thomas Roth firming facial cream.

Raven's professionalism was matched only by her stunning appearance, which underscored her commitment to her role. She even took the time to set up an Ulta account for me, ensuring that my purchases accumulated points for future use. Her enthusiasm was infectious as she informed me about the upcoming 21 Days of Beauty event and demonstrated how to access the incredible deals through the Ulta app.

Working with Raven was an absolute delight, as she patiently answered my inquiries and shared her profound knowledge of skincare and makeup. Her suggestions were spot-on, perfectly addressing my sensitive skin and breakout concerns. It's evident that Raven possesses an unparalleled familiarity with the store's products—whether it was hemps, lip products, or Peter Thomas Roth items, she knew exactly where to direct me and provided insightful usage instructions.

My admiration for the Ward Parkway Ulta store has skyrocketed thanks to Raven. Her exceptional service, combined with her extensive knowledge, has left an indelible mark on my shopping experience. I'm already looking forward to returning and benefiting from Raven's expertise once again. Kudos to Raven Cruz for her outstanding dedication and unparalleled ability to enhance customers' beauty and skincare journeys.

Raven's remarkable assistance and profound knowledge have truly left an impression on me. Because of her exceptional service, I am not only excited about the products I've purchased but also eager to return to the Ward Parkway Ulta store. Knowing that I can rely on Raven's expertise makes me confident that my future visits will be just as delightful and fruitful. She has undoubtedly earned my loyalty as a customer, and I can't wait to experience her unparalleled...

I went to ulta a couple of weeks ago to buy some concealer. My friend was with me and we were looking around we were the only people in the store. We probably passed 4 different staff members/consultants and not one of the asked if we needed help. Trust me we did, probably had the dumbest look of confusion on our face. Finally when someone finally asked if we needed help probably 20min later. I had some concealer in my hand and the conversation went like this

Staff: is there anything I can help you find Me: yes, so I'm looking for some concelear but I don't really want to spend $25 on it. Do you have anything else is my price range. S: well, you should look at the drug store side

And she walked away.... Um, hello! She pretty much made me feel unwelcome and like trash for wanting a cheaper option. I would've spent $20 she could've shown me a different brand. Heck! She could've shown me where the concealer was located on the "drug store side." But no, she just walked away. This whole conversation I had with was ridiculous.

I went ahead and bought my concealer because I already had it in my hand (the first one I picked up) bought it and walked out. I will never go back to Ulta again, Sephora it is...

I just went to this location today and this was I think my second time going to this location. The first time was okay, but today was terrible. Before deciding to write this comment I wanted to look at other reviews to see if others had similar experiences to the one I had today. As soon as I walked in with my sister we were never once greeted or even helped, the one time someone asked if we found everything okay was as we were walking to the register. I knew the vibe was off in this store, but I chose to ignore it. Then after meeting with my sister since we split up she told me about how not only one but two employees kept watching her. The entire time we kept being stared at and followed. Once my sister did receive help she was "helped" very rudely. I don't know if it was because we were "under-dressed" or because we are Mexican. All the white customers were greeted nicely and helped. Looking at the reviews I see that only people of color are the people experiencing similar things my sister and I experienced today. Only will be going to the Overland Park location from here on out. These employees can learn a thing or two from those...