Been here on two other occasions during the dinner time and spent a very decent amount of money. Was not aware of the hours of operation for lunch because we usually come during dinner. More on that later. Previous times we ordered à la carte and this time we decided to do the all you can eat. Came in at 2 PM and then at 2:55 PM the server informed us that it’s last call because they close at 3 PM. We were a little bit surprised because we weren’t aware that they closed at 3 PM. The server did not tell us or inform us. But having been in the restaurant industry for many years, I was understanding and so we placed an order for a few more items as we had already been eating for about 30 minutes or so because it’s not like we sat down and ate right away. He then also mentioned that if we don’t finish anything that we order that he will have to charge us for it. We were like OK that’s fine. It’s not like we were going crazy on last call and decided to just order tons of items. We just ordered a few more items. One of the last items that came was a raw scallop roll that was roughly 5 pieces. My friend ate one piece out of the five and then informed the server that we couldn’t eat anymore because it just had way too much Japanese mayonnaise in it. The server told us well unfortunately it’s already been made and there’s nothing they can do. All in all there were probably 20 items ordered during the all you can eat for the three of us and we ate 19 of the 20 items leaving back just those four pieces from the roll that we told them had too much mayonnaise in it. They did not offer to remake it or try any type of corrective measure or resolution. When the bill came, they charged us the $50 per person for that all you can eat which is fine because we knew it cost that much and it’s not a big deal but then they also charged us for the scallop roll à la carte as an additional up charge since we did not finish it even though we did inform them. We don’t mind paying it because the rule is the rule, but when the manager did come, and we spoke to him, we told him that you know, unfortunately we weren’t aware that they closed at 3 PM until the last call was done. We told him that we’ve come in before for dinner time. At that point, he said we should’ve known the hours of operation then. We told him that we come in during dinner and it’s not like when we come in. We are looking to see what the hours are for lunchtime. He then made a comment that we should’ve seen the hours of operation when we were walking in and paid more close attention, whether during lunch or dinner. Pretty unprofessional and I could definitely tell it was a younger Inexperienced manager who may not know how to handle certain guest situations as they arise. You need to think about the big picture in terms of how much potential revenue was lost when decisions are made as it’s in human nature to complain more than to give praise so if you give a great experience, a person may leave and tell a few people, but if you give a bad experience, they are more likely to tell many more people. Definitely shouldn’t nickel and dime customers over things that maybe y’all should implement and inform customers maybe at a certain time if they come in afterwards and/or just a combination of better management. The pricing and value is about $15 more than most all you can eat sushi joints in the area and it’s fine because it’s a beautiful establishment, but I’ve definitely had better experiences elsewhere in the area. Very unfortunate experience because it’s a beautiful restaurant and it’s nearby where we usually dine and shop but will not be coming back or recommending the establishment to any...
Read moreMy friend and I went here mid afternoon on a Sunday for a late lunch. We were promptly greeted and seated, the restaurant was clean, bright, and beautifully decorated with a traditional Japanese vibe. Music was just the right level to allow my friend and I to visit as we took in the environment.
With our healthy appetites in tow, we were pleasantly surprised to discover their full day happy hour menu was available too. I ordered the wakame salad, tuna tataki, and yellowtail carpaccio, while my friend ordered the grillled ika. The salad tasted as expected, tataki was decent, and the yellowtail carpaccio was sweet with a spicy finish. The ika was cooked and seasoned perfectly, but the kitchen had failed to remove the cuttle lining inside requiring my friend to pick out the textured shards. We told our server so hopefully it won't happen to future diners.
Entrees:
I got the chirashi deluxe (which is labeled as a starter), and my friend got the salmon tempura bento. The fish included with the chirashi for the cost was absolutely insane! The attention to details such as proper fish temperature and the quality of fish blew my mind. Yellowtail belly, Sweet shrimp, UNI?! SERIOUSLY?! Unfortunately.. The joy quickly dissipated as I took my first bite of rice. The grains of rice were quite dry despite sticking together, the texture was chewy and dull. There simply was no seasoning on the rice (like a mirin/vinegar). I know proper sushi rice is a pain in the rear to prepare, but why go through all the effort on the fish portion when we all know sushi is 90% about the rice?
The salmon tempura bento was also cooked perfectly and portion ample in size. However, the seasoning for the katsu itself missed the mark (there were no salt so my friend took some of my soy sauce and it improved it slightly). She said she wouldn't order it again. My friend commented that "If a restaurant is advertising has a traditional concept concerning your teishoku "meal set" I would've liked to see more pickles and side veggies as they would in Japan."
My friend and I both agree that 25 Teishoku House is truly a hidden gem and we'll gladly return with family/friends if a few changes are made.
P.S. The cost for the entire meal was $105. A bit steep for lunch, but given the quality and the...
Read moreThe restaurant is currently in the soft opening, so the family decided to try it out. If anyone is interested what 'teishoku' means, it means 'a set meal'', a tray with a main dish plus side dishes.
We usually eat at Jinya next door and notice this restaurant was going to open soon and the name had peaked our curiosity.
Once we stepped inside, it had an elegant vibe and spacious interior. The menu was easy to review and provided a description of the dishes. Here was what we had ordered:
Appetizers: Gyoza - delicious and moist chicken filling drizzled with a sweet sauce, the presentation made it appealing and I could have eaten all the dumplimgs myself since they were small.
Tuna tataki - seared tuna with ponzu sauce. The portion was rather small and when I tried to pick up a piece of tuna, it crumbled. The tuna was seared a little bit too much but the flavor was good.
Teishoku (meal set):
Salmon teriyaki - this was my order and the meal set came with salmon on a bed of cooked onions in teriyaki sauce, salad, seaweed, pickled celery, rice and miso soup. The salmon was cooked perfectly and paired well with the onions and sauce. The pickled celery was a bit bland and it could use more salt or a little more tangy flavor
Hubby ordered the hamburg steak and included the same sides as mine. The beef was cooked well and had a lot of flavor plus it was moist. He is usually picky with his beef but his impression with the way it was cooked impressed him. He loved his meal.
My son ordered the tonkatsu (fried pork cutlet) with raw shredded cabbage included the same side dishes. The fried cutlet was tender and moist which came witha dipping sauce. He enjoyed his meal very much.
Overall, very nice concept in terms of Japanese cuisine which is a unique experience. The owner had came by our table and introduced himself. He was very polite and courteous. The meal may be on the pricey side but you will receive quality and fresh food with exceptional service. We will return to try other items...
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