Lovisa — Local services in Katy

Frustrating experience with the management. Store workers and online customer service was great, but the manager was rude. Was sold a broken pair of earrings and went back to ask for a refund or store credit, but the manager did not seem to care to listen to my situation at all and kept saying there's nothing she can do because they are earrings. Didn't hear me out or offer any alternatives. However when I called customer service later, they were able to offer me store credit within minutes. Don't know why she was so unhelpful in offering any kind of solution when online customer service had plenty. Just made the situation 10x more frustrating than it...

Premium plating? This necklace is severely tarnished, and I just bought it. I've had the ring that's pictured next to the necklace for about 2 years, and it is plated as well. Very large difference in the quality, especially since I take my jewelry off each day and am very careful to preserve their appearance. I thought this place was going to be a nice gem that I stumbled upon. If this is the quality of jewelry offered, you'll be replacing items once a month, and that's far too often for costume jewelry with "premium plating." I do not plan...

I got my ear pierced at Lovisa back in May, and it’s been an absolute nightmare ever since. My ear is swollen, painful, and covered in keloids and bumps full of blood and pus. I’ve been using the “advanced healing solution” they sold me like they told me to, and it does NOTHING. It’s honestly ridiculous that they charge for piercings and products that clearly don’t work. I followed every instruction and my ear just keeps getting worse. This place should not be doing piercings if they can’t do them safely. I’ll never go...