GameStop — Local services in Katy

It's a pretty nice place, depending on the staff. One day I checked the place to see what 360 games they had, and the staff that day gave me a list and allowed me to take a look at the copies. A few weeks later I went back to check if they still had some of the games they had before, but the staff that day said they didn't have any 360 or any retro games. So I checked online and planned on purchasing left 4 dead 2 which clearly said it was in stock for pick up. I went back showed them that they should have this game, and they finally opened the drawer where the retro games should be. Then there you go I see multiple xbox 360 games including the copy I'm looking for. Then they say "we don't have it". Then I asked to take a look at the games myself and they said "we cant take them out", I dont know if it's a new policy but come on, they had to lie to me twice. If you have any console newer than the ps4 and xbox one your fine looking for games. But if you looking of any retro games older than the 360, ps3, and wii, depending on the staff, it's a 50/50. It's either you get staff, who are determined to help you. Or the lazy staff members who'd actually lie to your face even if you have the proof...

Would not recommend this store.😡 We were visiting Katy Mills Mall yesterday for a family outing. We told our kids that they could have a game for doing so well in school. They picked them out and we paid,even bought the warranty in case of an issue we were TOLD you could go to any game stop and they would exchange it. Well got home(2 hours away) to discover they put the wrong game in the case. 😡I tried going to a local Game Stop only to be told they couldn’t do anything because it was Katy Mills inventory issue. Tried calling manager at Katy Mills and their only “Solution” was for ME to drive 4 hours round trip to exchange the game to the right one.😡 It was their fault!! 😡 They won’t mail me the right one,they won’t let me surrender the other game to local game stop to be shipped to them to prove I’m not trying to steal anything. NOPE I have to spend more on gas to exchange a game 2 hours away that I should’ve gotten in the first place!! How ridiculous!! 😡 bad customer service, can’t even make right their own mistake!! And what’s the point of a warranty that is “shared” in all Game Stops,if it’s useless!! My family wont ever buy from...

I usually enjoy coming to this GameStop, but there’s one employee who consistently makes the experience unpleasant—his name is Beaux. He comes off as extremely presumptuous and unprofessional. I’ve overheard him making snide remarks under his breath, and he often seems irritated by customers, even when they’re not interacting with him directly. His overall attitude gives off the vibe that he doesn’t want to be there or help anyone.

During one of my visits, he was talking to an Asian man who had a GameStop lanyard—so I assumed he worked there—but it seemed like he was just hanging out and distracting Beaux while the store was busy. I’ve actually seen this same individual at another GameStop location (Bella Terra), and he was also dismissive and rude there. At that time, he was literally sitting on the floor watching a sports game when customers walked in.

Back to the Katy Mills location: I don’t feel comfortable shopping here when Beaux or that other guy is around. Their presence just brings down the customer experience. I’m not saying I’ll never come back, but I definitely try to avoid visiting when...