Helzberg Diamonds — Local services in Katy

There is a woman here whose level of condescension with customers is almost obscene. She is incredibly rude to the extent that I’m surprised she works in sales, as it is unbelievably off-putting. Back story: I was sold a pair of diamond earrings during Black Friday weekend, with the promise/sales promotion that with my purchase I’d receive a Nintendo Switch. After going through with the purchase, I was told they were all out that day, someone had left with the last one just then, but they’d contact me when they get a new batch in soon. They assured me they’d call me. Cut to mid-December, and I have not received a call. So I called. And presumably this same woman, as her voice is recognizable, but who knows, answered the phone. After I explained why I was calling, inquiring (very respectfully) about the Switch and when they’d be in, she suddenly became perturbed and cut me off, stuttering almost, saying that she was busy talking to a customer…I said I’d wait, and she proceeded to trip over her words saying that once they sold out of the Switch’s they were just sold out, AKA I was out of luck. Obviously that was not acceptable, and luckily whoever made the sale had made a note on my account that I did indeed get promised the Switch. She said she’d call me back when they figured it out. 2 days later and no call. So I called Helzberg customer service national line, who was WONDERFUL. They assured me that I would get the Switch, took up all my info, and said they would handle the store. Now, on the 28th of December, I finally get a call from the store saying I could pick up the switch, to which I responded I’d be by in the next 3 days. Today I went by, leaving my husband and babies in the car in the parking lot to quickly grab it. When I got there, 2 employees were working on other things, and 1-2 were with customers. Someone said they’d be with me shortly to which I smiled. Then this woman, middle-aged white, transitioned from one customer to a new set and while walking, made eye contact & said she’d be with me shortly, which I took as an opportunity to explain I was just there to grab my Nintendo Switch (so they would not assume I was there for a sale so I wouldn’t take time away from sales opportunities) and that was when the attitude started—she immediately became sour, cut me off with a twisted fake smile and told me I’d have to wait. I respectfully explained that I just need someone to grab me the Switch real quick, and she again cut me off saying they were “doing their best”. Mind you I hadn’t even complained about waiting, I was just making it clear I didn’t need the same kind of assistance, thinking she’d be able to alert the other 2 employees currently without customers. It escalated from there though, as this woman was almost purposefully goading the whole interaction into an issue, even saying that I should’ve “called” if I didn’t want to wait... It was so odd and demeaning, and very much a scene for other customers there to hear and watch. I told her I would be calling back the customer service line and she smiled telling me to go right ahead. Thankfully another employee stepped in, extremely kind, and grabbed the switch in under 30 seconds, and was very gracious (why I gave 2 stars here vs 1). Ms. Manners then made sure to make it seem like she wasn’t being indecent by claiming that she just “didn’t know where you had put the item” to the employee who grabbed it so fast for me. So she was creating a farce to set up a defense to her actions, as she could see I had already dialed Helzberg and was waiting on hold to talk to customer service. If I ever go back to a Helzberg (this is where my husband and I have previously preferred to buy jewelry) it sure won’t be this location with this extremely rude woman. Left such a sour taste in my mouth. Thankfully the customer service line and the woman who retrieved the Switch made up for the issues we faced with the purchase...

So me and my boyfriend walked in with our friends who are a married couple looking for what possible engagement ring I was wanting. I was super excited to look around and see what they had. We were greeted by Catherine or “Cathy” as others are putting her name. She asked what our names were and asked what I was interested in. I mentioned the shape and size and she grabbed a ring for me. I tried it on and thought it was beautiful but I wanted to try a slightly bigger size so she grabbed a size up and I thought it was really nice as well so I showed my friend and my friend asked “so what is the price difference between the two sizes?” Cathy completely ignored her and so me thinking she didn’t hear my friend I asked “sorry, what are the price differences?” She proceeded to say “oh I heard her. How am I suppose to check it when it’s on your finger?” I was kinda shocked by the rude attitude she gave me out of no where but I took it off quickly and gave it back. She continued to show me more rings super quickly and kept asking “how is this one?” And when it wasn’t even close to what I said I wanted she told me “this is exactly what you described” as if there isn’t thousands of other designs. You don’t just go out and buy the first engagement ring you see. My last straw was when she showed me a band style and told me “what about this white gold one?” And it was clearly regular yellow gold and I said “hmm you said this was white gold?” Confused cause it clearly wasn’t and she said “I just told you to imagine it in white gold” no ma’am you didn’t say that. She was impatient, rude, and had the worst attitude. We were probably in the store for a little less than 10 minutes. I turned around looked at my friend and she told me “wow we need to go” cause of how rude I was treated. I was super down cause that was my first time engagement ring shopping and to say the least I was embarrassed on how I was treated in front of my boyfriend and friends. I walked out of the store and really wasn’t feeling excited anymore but my boyfriend and friends got me to go into Jared’s jewelry store in the mall and wow was my experience a thousand times better!! Definitely will NOT be returning here for a ring or any...

Shopping for diamonds and other jewelry is often made convenient for one simple fact: Shopping centers often have several jewelry stores, so you can easily walk from one to the other and make comparisons before narrowing down to a final decision. I found myself in such a situation recently, and my jeweler of choice was Helzberg Diamond Outlet, Katy Mills Mall.

This jeweler has a good assortment of diamonds, both lab created and natural, and they have a wide assortment of settings, including traditional engagement rings, wedding sets, etc. as well as other options like earrings, necklaces, and so on. The staff members are knowledgeable and ready to assist any way they can. They even go the extra mile by letting you view your selected gem underneath a microscope, so that you can make sure there is nothing hiding from view.

Jewelry can be expensive, as we all know. Helzberg Diamond Outlet is ready to assist by setting you up with financing, if you like, and it’s common to get a twelve-month, interest free offer, making your purchase easy to pay for. They will approve you on the spot and get everything taken care of in a matter of minutes. I like the fact that they aren’t excessively pushy and will make changes to your order, as needed. I came back the day after making a purchase because I decided I no longer wanted the warranty. They removed it from my purchase immediately, no questions asked.

Helzberg Diamond Outlet at Katy Mills Mall is in a prime location inside this large shopping center. It’s on the corner, right by the food court, so you can’t miss it. Helzberg doesn’t always have the absolute lowest price, but the quality of the diamonds is high, and the service is courteous and respectful. It’s one of the better places to shop for diamonds and other jewelry, conveniently located in the middle of this large, suburban...